DiDi Global

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Customer Success Specialist

Job Locations BR-SP-Sao Paulo
ID 2024-10853
Category
Sales & Business Development
Work Type
Analyst
Employee Class
Regular

Company Overview

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.
 
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).
 
To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
 
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview

The Sales Farmer team is responsible for build and manage partnering with our customers, educating and engaging them to optimize their use of the platform. Helping them along the journey, improving their experience as our customers.

We are looking for a results-oriented Customer Success Specialist that is committed with excellence, who identifies with our values ​​and culture, and that is willing to face the challenge to make a better journey for our customers.

Role Responsibilities

  • Develop sales strategies to drive platform usage, engagement, retention, cross-sell and up-sell;
  • Manage and meet initiatives and actions in your account base to generate additional revenue and achieve revenue targets;
  • Nurture customer relationships to mitigate churn and create incremental revenue opportunities from the customers that you have.

Role Qualifications

  • Sales Experience;
  • Hands on profile;
  • Advanced English;
  • Advanced knowledge of Microsoft Excel and Powerpoint. Knowledge in Google
  • Sheets and Presentations is welcome;
  • Focus on operational excellence;
  • Problem solving;
  • Analytical and multi-task skills;
  • Strong communication;
  • Experience in HubSpot CRM and SQL is a plus.

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
 
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
 
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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