DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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We are seeking a highly motivated and experienced Sr Key Account Manager to join our team and lead our Key Account team to new heights. If you are a strategic thinker with a passion for sales and team leadership, if you have successfully built high performing teams we want to hear from you.

In this role you will be responsible for the acquisition strategy of new key merchants for our platform, making sure they have a smooth and quick onboarding to get them up and running as quick as possible. The Sr Key Account Manager will also be the owner for the growth stategies for our merchants, to reach both DiDi´s and the merchants sales targets.

• Negotiations with Key Customers: Manage negotiations with key customers to drive sales and establish strong partnerships. Utilize strong communication and negotiation skills to secure favorable terms and agreements.

• Commercial Strategy: Develop and implement a comprehensive commercial strategy aligned with company goals and objectives. Set clear objectives and targets for the sales team and ensure effective execution of the strategy.

• Customer Onboarding: Ensure seamless onboarding processes for new customers, focusing on efficiency and customer satisfaction. Collaborate with relevant departments to streamline onboarding procedures and provide support as needed.

• Team Leadership: Lead and motivate a team of sales professionals to achieve individual and collective targets. Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous improvement.

• Cultural Development: Promote and uphold the company's values and culture within the sales team and across the organization. Lead by example and encourage adherence to ethical standards and best practices in all interactions.

• 10-12 years of commercial experience
• 4 - 6 years managing sales teams 
• Stong analytical and strategic thinking
• English and Spanish proficiency
• Experience in retail or CPG companies, e-commerce oriented.
• Experience working in start-up environments or tech companies (Desired).

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms