DiDi Global

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Estágio em Comunicação e Cultura Interna | Vaga Afirmativa para Pessoas Negras

Job Locations BR-SP-Sao Paulo
ID 2024-11186
Category
Customer Experience
Work Type
Junior
Employee Class
Intern

Company Overview

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.
 
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).
 
To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
 
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview

 

At our customer experience team, we are hundreds of people from different places and cultures responsible for impacting the lives of more than 500 million people who use our services every day.
We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindsets, processes, metrics, and ways of working to protect customers' experiences while generating value for the business.
We look for people willing to embrace these principles by going far and beyond to bring them to life and, more importantly, who are passionate and driven by positively impacting people’s lives and experiences.

Role Responsibilities

  • Write, revise, and adapt all content to our CX Culture narrative in Portuguese and English;
  • Negotiate and plan the sending of all communications;
  • Create artwork, logos, key visuals, and layouts for projects, presentations, and internal CX campaigns;
  • Manage stakeholders for content monitoring, alignment, and prospecting;
  • Support the planning and execution of internal CX events;
  • Analyze communication data such as engagement and feedback to help us improve team strategies.

Role Qualifications

  •  Availability to intern for 30 hours per week with expected graduation in Dec/25 or 26;
  • Currently studying Communication (Public Relations, Journalism, or Advertising);
  • Exceptional writing skills;
  • Advanced English is essential to ensure communication among the 10+ countries we engage with;
  • We are looking for a practical and dynamic person who enjoys "getting hands-on," learning by doing, and experimenting;
  • Ability to write for different audiences, adjusting content as needed;
  • Design skills, with intermediate knowledge in Adobe Suite (Photoshop, Illustrator, InDesign) and other design tools like Canva for simpler tasks;
  • Excellent communication and interpersonal skills to collaborate with multifunctional teams, leaders, and colleagues;
  • Understanding the process of planning and executing internal communication campaigns and initiatives is advantageous.

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
 
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
 
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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