DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Join Didi's Grocery Operations Empowerment team as a Senior Analyst and immerse yourself in an exciting world of opportunity! Collaborate with a dynamic team focused on shopper management, card transactions, and bags optimization. Work alongside passionate professionals, gaining hands-on experience in the fast-paced universe of Didi's grocery operations.

In this role, among other things, you will be responsible for the following:

• Collaborate on strategic initiatives to enhance the shopper experience.
• Develop and implement efficient shopper management strategies.
• Contribute to projects on card activation, payment processes, and troubleshooting.
• Optimize bags management for streamlined and efficient deliveries.
• Engage in data analysis to identify trends and provide continuous improvement insights.
• Participate in meetings, sharing innovative ideas for team advancement.
• Support in creating and maintaining process documentation.

We're excited to connect with candidates who possess a Bachelor's or Post Graduate Degree in Business, Operations, or related fields, along with 3 to 5 years of relevant experience. Strong organizational and analytical skills, excellent communication, and teamwork abilities are essential. Proficiency in Microsoft Office or Google Suite is required, with prior experience in a similar field and familiarity with data analysis tools being preferred. Adaptability to a fast-paced environment and basic understanding of card transactions and payment processes are also valued. Proficiency in English is a must, and exposure to the e-commerce, retail, or operations industry would be beneficial.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms