DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

As a Communications Analyst, you will play a key role in fostering effective communication between our internal teams and our vendors. You will be responsible for building and maintaining strong relationships with internal stakeholders while strategizing and executing communication plans to ensure a smooth cascade of updates and news, particularly related to processes, policies and events.

In this position, you will be part of the communication strategy, contributing to:

• Development of comprehensive communication strategies aligned with organizational goals and objectives.
• Identifying and engaging with internal stakeholders to ensure their communication needs are effectively met.
• Crafting clear and compelling messages that resonate with target audiences and support overall communication objectives.
• Creating engaging communication materials, including newsletters, banners, and other collateral, to deliver key messages effectively.
• Participating in the analysis of communication efforts, evaluating their impact and effectiveness, and providing insights for continuous improvement.
• Collaborating closely with cross-functional teams, including Operations, Quality, and other support areas, to ensure alignment and coordination in communication efforts.
• Bringing new ideas and innovative approaches to communication strategies, driving continuous improvement and adaptation to changing needs and trends.

In this role, you will:

• Develop and implement communication strategies tailored to our customer service vendor network.
• Build and nurture relationships with internal stakeholders across various departments to understand their communication needs and facilitate effective cascade of information.
• Create engaging communication materials such as newsletters, presentations, and email updates.
• Monitor and analyze the effectiveness of communication strategies and adjust as needed.
• Serve as an intermediary between internal teams and CS vendors, ensuring alignment and clarity in messaging.
• Provide guidance and support to internal teams on communication best practices.

Basic Qualifications

• Bachelor’s degree in Communication, Marketing, Public Relations, or a related field.
• Proven experience in a communication role, preferably in a corporate or agency environment.
• Excellent written and verbal communication skills.
• Curiosity about the operational details of the business.
• Strong interpersonal skills with the ability to build rapport and collaborate effectively with diverse teams.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite and communication tools/platforms.
• Languages:
• Spanish (Native): High level of language proficiency and cultural understanding.
• English (Intermediate/Conversational): Able to engage in everyday conversations, understand common vocabulary and grammar structures, and communicate effectively in most situations.

Preferred Qualifications

• Experience working with customer service vendors or in a customer-facing role.
• Familiarity with communication strategies in the service industry.
• Knowledge of content management systems.
• Experience with data analysis and reporting to measure communication effectiveness.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms