DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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#LI-Hybrid

En DiDi Fintech, tenemos la misión de brindar empoderamiento financiero a más personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejores finanzas.

• Implementar políticas y procedimientos de los controles internos de cobranza para los BPO's.
• Analizar, revisar e implementar el proceso para que contemos con el headcount necesario dentro de cada BPO.
• Implementación de indicadores para el área.
• Elaborar reportes. Realizar análisis y seguimiento continuo de los resultados de gestión con el propósito de identificar oportunidades de mejora.
• Supervisar a los Team Leaders Internos. 
• Mantener una supervisión directa sobre los BPO's a través de una comunicación estrecha siempre buscando mejorar y maximizar la recuperación de los portafolios de Cash Loan y Credit Card de DiDi.

• 4+ años de experiencia y 2 años o más en el puesto de supervisor dentro de la misma empresa.
• No despacho de cobranza o outsourcing. 
• Experiencia en manejo y coordinación de equipos de 60 personas en adelante.
• Conocimiento de terminos legales, para comprensión de contratos.
• Conocimiento de KPIs de Cobranza Telefónica.
• Con estudios universitarios terminados o licenciatura trunca: Lic en Administración, Contabilidad, Finanzas
• Desarrollo de Reportes a nivel Direccion para entrega de resultados, proyeccion (forecast)
• Seguimiento a Teams Leaders, Cumplimiento y conocimiento de KPI's (Majeno de 3 o mas Team Leaders)
• Manejo de relación con BPO's o proveedores Externos
• Inglés avanzado/conversacional indispensable. 

Horario de Lunes a Viernes de 8 a 6 pm, 100% presencial. 

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms