DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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As a Growth Experience Sr. Analyst, you will be at the heart of our Latin American Driver Communities operations. You will manage key aspects of our initiatives, drive growth through innovative iniatives supported by strategic analysis, and operate the program in a high-paced, startup-like environment. This role requires a strong project management skills, feeling comfortable solving ambiguous problems, and a lot of passion for getting from 0-1.

Key Responsibilities:

Operational Management: Oversee and streamline the daily operations of Driver Communities in Latin America. Manage from product launches, ongoing projects, and ensure smooth execution of operational processes.

Strategic Analysis: Conduct in-depth analysis to identify growth opportunities, optimize performance, and solve complex problems. Utilize data-driven insights to guide decision-making and strategy.

Project Management: Lead and manage multiple projects simultaneously. Develop project plans, timelines, and deliverables while coordinating with cross-functional teams.

Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Communicate effectively in both English and Spanish to ensure alignment and address any issues or concerns.

Product Development: Collaborate with product teams to enhance and adapt offerings based on community needs and market dynamics. Drive improvements and innovations within the product suite.

Ambiguity Navigation: Tackle and resolve ambiguous and complex problems with creativity and critical thinking. Adapt quickly to changing priorities and fast-paced environments.

Experience: Minimum of 4 years of relevant experience in operations, growth, project management, or a related field. Experience in tech-driven environments is highly preferred.

Education: Bachelor’s degree in Economics, Business, Industrial Engineering, or a related field. Advanced degrees or certifications in relevant areas are a plus.

Technical Skills: Strong proficiency with data analysis tools and methodologies. Experience with tech platforms, software development processes, or related technical skills is highly desirable.

Language Skills: Fluency in English and Spanish is required, with excellent written and verbal communication skills in both languages.

Soft Skills: Exceptional project management and stakeholder management abilities. Proven problem-solving skills with a knack for navigating ambiguity and driving results in a high-paced environment.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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