DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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En DiDi Fintech, tenemos la misión de brindar empoderamiento financiero a más personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únase a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejores finanzas.

Incorpórate a DIDI Call Center de Cobranza, estamos en búsqueda de talento para integrarlo al equipo de trabajo, ocupando el puesto de supervisor para cobranza

• Implementar políticas y procedimientos de los controles internos de cobranza.
• Implementación de indicadores para el área.
• Elaborar reportes.
• Realizar análisis y seguimiento continuo de los resultados de gestión con el propósito de identificar oportunidades de mejora.
• Controlar las cuentas para identificar pagos vencidos. Localizar a los deudores y ponerse en contacto con ellos para acordar la amortización de la deuda.
• Mantener registros precisos e informar de la actividad de cobro.
• Diseñar las estrategias para cobranza Conocimiento del mercado de cobranza(El benchmark, la tendecia, los productos, etc)

Requisitos:

• 2 años o mas en el puesto de supervisor dentro de la misma empresa.
• Experiencia en industria financiera (Banco/Servicios financieros) o Fintech.
• No despacho de cobranza o outsourcing.
• Manejo de equipos grandes, mas de 60 personas a cargo.
• Desarrollo de Reportes a nivel Direccion para entrega de resultados, proyeccion (forecast)
• Seguimiento a Teams Leader's Cumplimiento y conocimiento de KPI's (Majeno de 3 o mas Team Leaders)

Salario y beneficios:

• $15,000 MXN brutos mensuales.
• Bono (por desempeño de equipo e individual)
• 20 cupones de $75 MXN mensuales para usar en la aplicación de DiDi (total $1,500 MXN)
• $1,000 MXN en vales de despensa.
• 30 días de aguinaldo.
• 12 días de vacaciones.
• 50% de prima vacacional.
• Seguro de vida.
• Seguro de gastos médicos mayores (individual)
• Prestaciones de ley 

Horario: Lunes a Viernes de 8 am a 6 pm -- 100% PRESENCIAL

Ubicacion: Insurgentes Sur, saliendo del MB "La Piedad"

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms