DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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#LI-Hybrid

Being part of the Safety Online team will give you the unique opportunity to help drive growth and safety in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & inter-personal ability to manage partnerships. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's driver onboarding in all the countries where we have operations in Spanish Speaking America. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment.

Our Onboarding intern will be part of a world class team which is the heart of our driver onboarding team. The ideal candidate for this role should have strong strategic thinking, analytical skills, excellent time-management and organizational habits. You will be constantly seeking solutions that scale, while overseeing the size and quality of our new drivers. You will contribute directly to DiDi growth and user safety in Mexico, Colombia, Costa Rica, Dominican Republic, Ecuador, Panama, Peru, Argentina and Chile!

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  Insightful operation: Build deep insights and understanding of the ride-hailing business from different fields, such as growth, safety, experience, efficiency and policy design, customer lifecycle management, and be data driven ALWAYS.

  
  


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  Data Analytics: data masters with Excel data processing and analyzing, and capable of writing SQL.

  
  


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  Ensure collaboration with our finance, operations and product management teams to improve operational productivity & user experience.

  
  


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  Ensure data monitoring for all our metrics and relevant procedures and operation, arising solutions and creative problem solving mindset to keep continuity of business without risking our users.

  
  


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  Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength.

  
  


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  Create a fun, inclusive, and safe work culture. You will help build a hard-working, challenging but fun workplace. Above all else, you will be responsible to ensure the safety of your team, our drivers and our riders.

  
  

WHAT YOU WILL NEED:

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  Experience with data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team.

  
  


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  Creative, good at developing procedures, trainings, and new methodologies or tools

  
  


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  Willing to work in a challenging area, with high impact topics and cases

  
  


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  Strong Excel skills are a must, other database experience is helpful. Comfortable learning and using new software tools.

  
  


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  Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.

  
  


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  Excellent organization and time management systems for yourself and your employees.

  
  


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  Clear Communicator - you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.

  
  


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  Proficiency in English & Spanish.  

  
  

WHAT WE WANT TO SEE IN YOU:

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  Data, data and more data! - Come with examples and show us with hard driven facts what you have accomplished in the past (mak sure this is shown in your CV).

  
  


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  Exciting to work for the safety and security of our users.

  
  


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  Clear examples in management roles where YOU drove change, innovated and motivated your team.

  
  


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  We need team players, not just artists!

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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