DiDi Global

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Sr Operations Analyst

Job Locations MX-MEX-Mexico City | CO-Bogota
ID 2025-13513
Work Type
Analyst
Employee Class
Regular

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

 

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

 

For more information, please visit: www.didiglobal.com/news

Team Overview

We are looking for a Senior Analyst to lead projects that impact user perception within the Operations area. This position will be key in creating and managing projects and initiatives that positively influence user perception, enhancing the experience and loyalty of platform users. The professional will be responsible for extracting, organizing, and analyzing data from various sources, transforming insights into actionable recommendations and projects. Additionally, there will be opportunities to collaborate frequently with teams such as Operations, Product, Marketing, CRM, and more, driving strategic and operational changes that increase perceived value for customers.

Role Responsibilities

  • Analyzing and interpreting data related to user perception and experience to identify improvement opportunities.

  • Creating and maintaining dashboards and KPIs to enable continuous monitoring of relevant metrics.

  • Developing quantitative and qualitative analyses to support suggestions for improvement initiatives.

  • Designing and managing projects to enhance user perception, involving strategies across various areas, such as operational activities, product improvements, communication campaigns, and more.

  • Acting as a liaison between teams to ensure alignment of objectives and ensure the execution and progress of projects.

  • Familiar with analyzing complex data and metrics to generate actionable insights.

Role Qualifications

  • Knowledge and experience with segmentation models and user engagement strategies.

  • Experience leading multidisciplinary projects involving different departments within the company.

  • Ability to collect and organize data from multiple sources, such as internal databases, research reports, app store reviews, etc.

  • Experience with data analysis tools such as SQL, Python, Excel/Google Sheets, and BI platforms (Tableau, Power BI, or similar).

  • Strong communication and presentation skills to influence stakeholders' actions based on the insights generated.

  • Advanced English for communication with teams in China.

EEO Statement

    • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
    • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
    • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
    • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
    • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
    • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

    We are committed to building inclusive and diverse teams.

     

    At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

     

    Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

     

    We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

     

     

    I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

 

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