DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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#LI-Hybrid

Our CX Culture team is built on a strong foundation of expertise, engagement, and execution. At our core, we are connectors, enablers, and culture shapers. We lead with empathy, influence, and adaptability, building meaningful relationships that bridge teams and geographies. Our DNA is rooted in proactiveness, collaboration, and a relentless drive for continuous improvement, ensuring that CX culture becomes an integral part of how the organization operates and thrives.

Responsible for:

1. 
   

   Culture Programs & Initiatives – Designing and implementing initiatives that strengthen company culture and employee connection to CX values.

   
   


2. 
   

   CX Recognition & Awards (collaboration with HR) – Developing and managing recognition programs to celebrate employee contributions and reinforce CX culture.

   
   


3. 
   

   Fostering CX Values & Behaviors – Transforming CX values into practical actions by designing initiatives that cultivate the expected behaviors across the organization, including diversity & inclusion, user value creation, curiosity, simplicity, ownership and hands on approach to problem solving.

   
   

1. 
   

   X & EX Expertise – Deep understanding of customer experience (CX) and employee experience (EX) principles, frameworks, and methodologies.

   
   


2. 
   

   Training & Facilitation – Ability to design and deliver engaging training programs, workshops, and onboarding experiences.

   
   


3. 
   

   Internal Communications – Proficiency in crafting compelling messaging, presentations, and storytelling for CX engagement.

   
   


4. 
   

   Project & Program Management – Strong skills in planning, executing, and tracking CX culture initiatives.

   
   


5. 
   

   Data Analysis & Insights – Ability to analyze engagement metrics, survey results, and cultural impact assessments.

   
   


6. 
   

   Change Management – Knowledge of methodologies like Kotter’s 8-Step Model or ADKAR to drive cultural transformation.

   
   


7. 
   

   HR & Organizational Development – Familiarity with talent management, recognition programs, and employee engagement strategies.

   
   


8. 
   

   Diversity, Equity & Inclusion (DEI) – Understanding of DEI principles to integrate inclusive practices into CX culture.

   
   


9. 
   

   Collaboration & Stakeholder Management – Ability to align CX culture initiatives with business leaders, HR, and global teams.

   
   


10. Cultural Awareness & Sensitivity – Ability to engage diverse teams across different regions with cultural intelligence.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.


• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.


• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.


• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.


• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.


• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms