DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Are you passionate about transforming data into powerful business strategies? Do you thrive in fast-paced environments where your insights drive key decisions and fuel growth? If so, DiDi Tu Negocio is looking for you!

We’re seeking a highly accountable, data-driven Senior Operations Analyst to join our team. In this role, you’ll leverage analytics to shape product priorities, improve operations efficiency and enhance customer experience. Your insights will directly influence strategic decisions, ensuring scalable growth and strong customer loyalty. You’ll play a pivotal role in turning data into action—bridging the gap between analysis and execution while collaborating with diverse stakeholders to drive real impact. 

In this role, you won’t just crunch numbers—you’ll drive real change. As a Senior Operations Analyst, your insights will fuel smarter decisions, seamless operations, and stronger customer connections. If you're ready to take ownership, solve complex challenges, and make a measurable impact, this is your opportunity.

• Use data from the entire customer journey to identify and prioritize key opportunities for growth and efficiency.


• Run A/B tests and experiments to enhance customer acquisition, retention, and post-sales experience.


• Continuously improve strategies based on data insights, ensuring clear, measurable business results.

• Take full accountability for the end-to-end analysis process, from identifying the problem to executing solutions, ensuring all actions are tied to measurable business outcomes.


• Use critical thinking and creativity to solve real life business challenges, driving enhanced customer experiences and improved post-sales interactions.

• Work closely with cross-functional teams to ensure alignment and effective execution of initiatives, keeping all stakeholders informed and accountable for results.

• Bachelor’s degree in Business, Economics, Engineering, Data Science or a related field.


• 3+ years of experience in an operations analyst, business analyst, or data analyst role.


• Proven ability to translate complex data into actionable insights and strategic recommendations. 


• Proven ability to lead the end-to-end execution of initiatives or special projects.


• SQL, Excel, Google Sheets, and R (or other data analysis tools) to manipulate and analyze data efficiently.


• Experience with data visualization tools (Tableau, Power BI, etc.).Critical thinking and problem-solving skills, with the ability to take ownership of initiatives from conception to execution.


• Communication and presentation skills, capable of conveying data insights in a compelling and understandable way for diverse audiences.


• Strong business acumen and ability to relate data to business objectives, making strategic decisions that align with company goals.


• A creative, results-driven mindset with a passion for continuously improving. 

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms