DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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This role supports the payment risk organization in Mexico. The Manager, Risk Payment Operations will lead the execution of fraud prevention strategies, including manual reviews for chargeback defense and in-depth investigations. They will be responsible for extracting and analyzing large datasets to identify fraud patterns and operational inefficiencies. A key focus will be monitoring high-risk activities, including those on deep and dark web platforms, to proactively address emerging threats. This role involves implementing and monitoring operational routines, ensuring compliance with risk policies, and optimizing performance through data-driven adjustments. The manager will act as the operational and risk point of contact for external payment ecosystem partners, including processors, acquirers, and issuers, managing chargeback rates and dispute resolution. They will develop and maintain risk metrics, reports, and dashboards to provide actionable insights for senior management. The ideal candidate will have extensive experience in fraud risk management, chargeback processing, and payment operations, with a strong analytical mindset and the ability to work independently in a fast-paced Fintech environment. They will possess a deep understanding of the payment ecosystem and be adept at implementing operational improvements to minimize fraud losses and enhance efficiency.

• Conducting thorough analysis of market trends, customer behaviors, and economic indicators to assess potential risks and opportunities in the Payment processing strategy.


• Collaborating cross-functionally with stakeholders to integrate risk policies into business processes effectively in Mexico and China.


• Monitoring and evaluating the performance of risk policies and procedure compliance/adherence on the operations side and provide recommendation adjustments as necessary to optimize outcomes.


• Preparing comprehensive reports and presentations for senior management, providing insights into risk exposure and mitigation strategies.


• Participating in the construction work of the metrics, reports, dashboards for the MEX Risk team.


• Executing manual reviews for the strategy team for Chargeback Defense and True chargeback investigations.


• Executing operational routines such as obtaining and extracting database data, analysis and processing on large amount of data.


• Monitoring execution activities on deep and dark web platforms.


• Executing Quality Control reviews for Payments and Sofipo


• Setting up and following through action plan for on demand project execution for all payment business lines (i.e. Rides, Food and Wallet).


• Being a point of contact with payment ecosystem players like:  Payment Processors -PSPs-  (i.e. DLocal), Acquirers (i.e. Ayden MEX, Santander Getnet), Switchers and Clearing Houses (i.e. Prosa, E-Global, Mastercard Switch) and Issuers (i.e. BBVA has their risk appetite on chargeback rate

• Bachelor's degree in a relevant field, such as finance, administration, economics, engineering, computer science, or risk management.


• Minimum of 5+ years of experience in payment risk management, fraud prevention, or a related field, preferably in a Fintech or e-commerce environment.


• Highly knowledgeable on the payment’s ecosystem (credit card payment, in app payment, digital banking, etc.). Expert on both acquiring and issuer payment ecosystem.


• Experienced on fraud, disputes and chargeback processing.


• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.


• Experience in fraud, risk data analysis, including experience with statistical software and database management (i.e. Excel, SQL, Python, etc.).


• Strategic -link the dots- mindset with the ability to think critically and propose innovative solutions.


• Ability to sort out complex business requirements, strong product thinking ability and problem analysis ability in a Fintech environment (dynamic and self-driven with low direct supervision).


• If required: Lead a team of analysts/collaborators.


• Good communication skills, organizational skills and teamwork attitude.


• English proficiency required.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.


• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.


• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.


• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.


• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.


• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms