DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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The Senior Analyst for Inside Sales Operations will play a critical role in enabling data-driven decision-making, improving sales processes, and supporting the execution of key operational strategies. This individual will be responsible for developing performance dashboards, executing detailed sales analyses, supporting CRM implementation and optimization, and acting as a strategic advisor to the Director of Inside Sales Operations. The ideal candidate is analytical, tech-savvy, and passionate about driving efficiency and clarity in fast-paced commercial environments.

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  Sales Operations Analysis & Reporting

  
  




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  Monitor and analyze performance across outreach channels, conversion funnels, and BPO delivery.

  
  


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  Develop and maintain automated dashboards, reports, and KPIs to track individual and team performance.

  
  


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  Present insights and strategic recommendations to the Inside Sales Director for decision-making.

  
  

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  Process Optimization & Workflow Design

  
  




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  Identify and propose improvements to existing sales workflows and data flows.

  
  


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  Collaborate with operational leaders to ensure new processes are scalable, measurable, and easy to adopt.

  
  


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  Support documentation and training around new procedures.

  
  

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  CRM Implementation & Management

  
  




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  Act as a key contributor to CRM platform implementation, customization, and adoption.

  
  


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  Liaise with cross-functional teams (IT, product, data) to ensure seamless integration of the CRM with business needs.

  
  


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  Ensure data integrity and user compliance within the CRM ecosystem.

  
  

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  Operational Support & Strategic Projects

  
  




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  Support the Director with analytical preparation for business reviews, headcount planning, forecasting, and ad hoc strategic initiatives.

  
  


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  Serve as a thought partner in exploring automation, AI, or tooling opportunities.

  
  


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  Track and report progress of operational priorities, pilots, and experiments.

  
  

Key Deliverables:

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  Weekly and monthly performance reports and insights decks

  
  


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  CRM configuration and optimization documentation

  
  


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  Dashboards and operational enablement tools

  
  


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  Process mapping and improvement plans

  
  

Qualifications:

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  Bachelor’s degree in Business, Engineering, Economics, Data Analytics or related field

  
  


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  4+ years of experience in business analysis, sales operations, or CRM administration roles

  
  


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  Strong knowledge of sales processes and metrics

  
  


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  Advanced Excel and proficiency in BI tools (e.g., Looker, Power BI, Tableau, Google Data Studio)

  
  


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  Experience with CRM platforms such as Salesforce, HubSpot, or similar

  
  


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  Strong organizational and communication skills, with stakeholder management experience

  
  

Preferred Skills:

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  Hands-on experience with CRM implementation projects

  
  


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  SQL or data modeling skills

  
  


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  Experience working with cross-functional and distributed teams

  
  

Competencies:

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  Analytical Thinking & Insight Generation

  
  


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  Business Acumen

  
  


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  Process & Tool Design

  
  


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  Project Management

  
  


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  Collaboration & Stakeholder Influence

  
  


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  Adaptability

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms