DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Inside Sales Operations Manager will oversee the day-to-day execution of inbound and outbound customer engagement efforts within the Customer Experience (CX) department. This role will focus on supporting user acquisition, driving engagement, and improving operational efficiency through structured campaigns. The ideal candidate will have experience in sales operations, outbound sales strategy, and process optimization within a dynamic and customer-focused environment.

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  Operational Execution & Performance Management

  
  




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  Support the execution of inside sales and engagement strategies in alignment with business goals.

  
  


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  Monitor and analyze key performance indicators (KPIs) to optimize campaign effectiveness.

  
  


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  Collaborate with internal teams to ensure inside sales processes are streamlined and efficient.

  
  

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  Team Leadership & Development

  
  




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  Supervise a team of inside sales specialists, providing coaching and performance feedback.

  
  


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  Support hiring, onboarding, and ongoing training of team members.

  
  


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  Foster a high-performance culture within the inside sales team.

  
  

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  Inside Sales Campaign Management

  
  




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  Execute targeted inside sales campaigns via phone, email, SMS, and other channels.

  
  


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  Work closely with marketing and growth teams to align messaging and outreach strategies.

  
  


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  Ensure adherence to compliance standards in inside sales communication.

  
  

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  Technology & Process Optimization

  
  




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  Utilize CRM and sales engagement platforms to track performance and improve efficiency.

  
  


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  Assist in the implementation of automation tools and data-driven insights to enhance processes.

  
  


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  Identify opportunities for workflow optimization and operational improvements.

  
  

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  Data & Reporting

  
  




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  Analyze campaign performance and provide actionable recommendations for improvement.

  
  


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  Support the development of reports and dashboards to track team performance.

  
  


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  Leverage customer data insights to refine outbound strategies and improve conversion rates.

  
  

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  Collaboration & Cross-Functional Alignment

  
  




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  Work closely with marketing, customer success, and product teams to ensure a cohesive customer engagement approach.

  
  


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  Align initiatives with overall company sales and retention strategies.

  
  


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  Communicate findings and improvement plans to senior leadership.

  
  

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  Mandatory fluent English.

  
  


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  Bachelor’s degree in Business Administration, Marketing, or a related field.

  
  


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  5+ years of experience in inside sales, sales operations, or outbound customer engagement.

  
  


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  Experience managing or supporting sales teams in a customer-focused environment.

  
  


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  Familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales engagement tools.

  
  


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  Strong analytical skills with the ability to interpret data and make data-driven decisions.

  
  


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  Excellent communication, organizational, and problem-solving skills.

  
  


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  Strong leadership skills with the ability to motivate and develop a high-performing team.

  
  

What we really want to see in you:

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  Strategic thinking with the ability to also go deep on the details and analysis. Hands on execution and continuous improvement mindset.

  
  


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  Data, data and more data! - Come with examples and show us with hard driven facts what you have accomplished in the past.

  
  


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  Must be customer-centric and can develop creative solutions to various complex problems.

  
  


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  Ownership and end to end accountability, with a protagonist attitude

  
  


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  Clear examples in management roles where YOU drove change, innovated and motivated your team.

  
  


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  We need team players, not solo artists. Tell us about your team's accomplishments!

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms