DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Quality Specialist for SDR Enablement is responsible for ensuring that sales outreach activities meet high standards of quality, consistency, and compliance. This role supports the continuous improvement of SDR performance by conducting call and message reviews, identifying coaching opportunities, and maintaining quality assurance frameworks. The ideal candidate is detail-oriented, objective, and committed to fostering excellence in customer interactions.

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  Quality Monitoring & Assessment

  
  




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  Perform regular audits of SDR calls, emails, WhatsApp messages, and CRM notes.

  
  


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   Score interactions using defined quality criteria and frameworks.

  
  


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  Monitor adherence to pitch, process, and compliance guidelines.

  
  

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  Feedback & Coaching Alignment

  
  




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  Document and communicate audit results in a clear, actionable format.

  
  


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  Work with the Training Specialist and SDR leaders to share quality insights and coaching needs.

  
  


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  Support calibration sessions with managers and team leads to ensure consistency in evaluations.

  
  

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  QA Framework Development & Maintenance

  
  




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  Refine QA scorecards and audit templates in collaboration with Enablement and Sales Ops teams.

  
  


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  Ensure frameworks evolve with business needs, product updates, and messaging shifts.

  
  


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  Maintain documentation of quality standards and review processes.

  
  

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  Performance Reporting & Insights

  
  




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  Compile QA metrics and trend analysis for leadership.

  
  


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  Track QA compliance, improvement areas, and post-feedback performance gains.

  
  


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  Contribute to monthly quality reports and continuous improvement planning.

  
  

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  Cross-Functional Collaboration

  
  




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  Coordinate with CRM, Lead Ops, and Execution teams to investigate quality gaps and process issues.

  
  


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  Support enablement pilots by reviewing execution and capturing deviations or learning opportunities.

  
  

Key Deliverables:

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  Weekly QA scores and dashboards

  
  


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  Quality trend analysis and improvement reports

  
  


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  Updated QA frameworks and criteria

  
  


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  Feedback logs and coaching alignment notes

  
  

Key Attributes We Value:

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  High resilience and emotional intelligence; able to handle rejection without losing momentum

  
  


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  Strong listening skills and curiosity

  
  


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  Enthusiastic and high-energy communication style

  
  


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  Team player who thrives in collaborative and fast-paced environments

  
  

Qualifications:

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  2+ years of experience in quality assurance, sales auditing, or CX review roles

  
  


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  Familiarity with sales processes and customer engagement across digital channels

  
  


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  Strong analytical skills and high attention to detail

  
  


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  Excellent written communication and documentation ability

  
  

Preferred Skills:

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  Experience with QA tools or CRM platforms (e.g., Salesforce, HubSpot, QA Scorecard systems)

  
  


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  Background in inside sales or SDR organizations

  
  


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  Familiarity with compliance frameworks (e.g., TCPA, GDPR) is a plus

  
  

Competencies:

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  Critical Thinking & Objectivity

  
  


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  Process Orientation

  
  


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  Communication & Documentation

  
  


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  Continuous Improvement Mindset

  
  


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  Cross-Functional Collaboration

  
  

What we really want to see in you:

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  Strategic thinking with the ability to also go deep on the details and analysis. Hands on execution and continuous improvement mindset.

  
  


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  Data, data and more data! - Come with examples and show us with hard driven facts what you have accomplished in the past.

  
  


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  Must be customer-centric and can develop creative solutions to various complex problems.

  
  


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  Ownership and end to end accountability, with a protagonist attitude

  
  


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  Clear examples in management roles where YOU drove change, innovated and motivated your team.

  
  


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  We need team players, not solo artists. Tell us about your team's accomplishments!

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms