DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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#LI-Hybrid

Our CX Culture team is built on a strong foundation of expertise, engagement, and execution. At our core, we are connectors, enablers, and culture shapers. We lead with empathy, influence, and adaptability, building meaningful relationships that bridge teams and geographies. Our DNA is rooted in proactiveness, collaboration, and a relentless drive for continuous improvement, ensuring that CX culture becomes an integral part of how the organization operates and thrives.

• Supporting Culture Programs and Initiatives: Assisting in the research, creation, organization, and execution of initiatives designed to strengthen company culture and employee connection to CX values. This includes helping with communication materials, event logistics, brainstorming sessions, feedback collection, and basic project planning.


• Aiding CX Recognition and Awards (in collaboration with HR): Providing support in the research, communication, nomination process, organization of events, and analysis of recognition programs aimed at celebrating employee contributions and reinforcing CX culture.


• Contributing to Fostering CX Values and Behaviors: Helping to develop training materials, organize workshops, identify examples, and support communication plans focused on embedding key CX values (including diversity & inclusion, user value creation, curiosity, simplicity, ownership, and a hands-on approach to problem-solving) across the organization.


• Providing General Support to the CX Culture Team: Assisting with administrative tasks, preparing presentations, and contributing to various projects as needed.


• Learning and Developing Expertise in CX and EX: Gaining practical experience and knowledge in the fields of Customer Experience and Employee Experience through active participation in team activities and projects.

• Requirements: 
  
  
  
  • Availability to intern for 30 hours per week with expected graduation in Dec/26 or 2027.
  
  
  • Currently studying Communication, Public Relations, Journalism, Advertising and related fields.
  
  
  • Advanced English is essential to ensure communication among the 10+ countries we engage with.
    
  
  
  
  


• Profile:
  
  
  
  • Passionate About Making a Difference (Even Behind the Scenes!): You're excited by the idea of contributing to a positive work environment and understanding how a strong CX culture drives business success and happy customers.
  
  
  • Wants to Dive into the World of Customer and Employee Experience: You're eager to learn the fundamentals of CX and EX, understanding how companies build meaningful relationships with both their customers and their own teams. This internship will be your launchpad!
  
  
  • Loves to Organize and Bring Ideas to Life: You enjoy being part of the process of planning and executing projects, and you're excited to see how cultural initiatives take shape and impact the company.
  
  
  • Natural Communicator and Collaborator: You enjoy connecting with people, sharing ideas, and working together towards a common goal. You'll have the chance to hone your communication skills in a real-world setting.
  
  
  • Full of Curiosity and Ready to Learn: You're not afraid to ask questions, explore new concepts, and take on challenges. We're looking for someone who's eager to soak up knowledge and grow with our team.
  
  
  • Believes in the Power of Recognition and Positive Reinforcement: You understand the importance of celebrating achievements and motivating others, and you're excited to contribute to programs that do just that.
  
  
  • Keen to Understand How Values Shape a Company: You're interested in how core values translate into everyday behaviors and contribute to a company's identity and success. You'll play a role in embedding these values within our organization.
  
  
  • Looking for Hands-On Experience to Build Your Skills: You're seeking practical experience that will complement your studies and provide you with valuable skills in project management, communication, and cultural development – skills that are highly sought after in any industry.
  
  
  • Drawn to a Company That Values Inclusivity and a People-First Approach: You resonate with the importance of diversity, equity, and inclusion, and you want to contribute to a culture where everyone feels valued and empowered.
  
  
  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms