DiDi Global

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Operations Senior Analyst

Job Locations BR-SP-Sao Paulo
ID 2025-14201
Category
Operations & Strategy - Food
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

Store experience team is at the heart of how we connect with our store partners. From the moment a store joins our platform to their ongoing journey, we ensure they feel valued, heard, and supported. Whether it's sending welcome gifts, following up on procurement items, or clearly explaining how our processes work — we make every interaction count.


In this role, you’ll be supporting our Store Experience operations end-to-end. You’ll play a key part in analyzing data and hearing our store partners' voices, ensuring partners receive thoughtful touches, get timely information, and feel confident navigating our platform. If you’re a data-driven person and a detail-oriented communicator who loves making things easier for others, this role is for you.

Role Responsibilities


  • Follow up with vendors and internal teams regarding the status of a certain procurement processes -- budget forecasting, budget requesting, purchase requests, invoice payment, etc.

  • Coordinate the distribution and logistics of welcome kits, branded gifts, and other store-related items.

  • Support the drafting and improvement of store-facing communication (texts, emails, guides, explanations) .

  • Answer frequently asked questions from stores about our platform in a clear, helpful, and friendly tone.

  • Help build and update FAQ materials, processes or help center content.

  • Track responses and gather feedback from stores to help us improve their experience continuously.

  • Assist with administrative tasks and logistics related to store onboarding and experience.

  • Analyze data that can help us aim better at solutions.

Role Qualifications


  • Excellent communication skills in both Portuguese and English (Proficiency in listening, reading, writting and speaking).

  • A proactive, problem-solving mindset — you don’t just spot issues, you want to fix them in an efficient way.

  • Great organizational skills and attention to detail.

  • A customer-first attitude — you enjoy helping others and making processes smoother.

  • A collaborative spirit, but you're also comfortable working independently.

  • Proficiency in standard office tools such as Microsoft and Google word, excel, power point, etc.

  • Basic SQL and phyton.

  • (Bonus) Interest in operations, marketing, or customer success in platform-based businesses

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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