DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Being the Eater Engagement Operations Senior Analyst for DiDi Food Central and South America will give you the unique opportunity to help drive growth in one of the fastest-growing companies in the region.

This data-driven role calls for a rare combination of consumer-inspired analytical thinking, execution excellence & interpersonal ability. You will be involved in: (i) definition of the overall business operation strategy, (ii) support the team structuring initiatives that will allow increasing traffic and eater frequency/retention, and (iii) work closely with experts in operations in market intelligence and user research campaigns with impact throughout Spanish Speaking Latam.

Be prepared for a hectic, fast-paced, and challenging environment. You´ll never have a dull moment! 

• Develop, execute and analyze user retention and order frequency strategies at a country and city level.


• Be a relentless advocate for the users experience and growth; translate that perspective into initiatives across teams that touch product operations, marketing and communications at a national and regional level.


• Proactively conduct and coordinate analysis to define optimal ways of improving operations and processes at a national level.


• Perform competition analysis and benchmarking; analyze pricing, features, strengths and weaknesses.  


• Become an influential stakeholder within the restaurant, courier, and functional operations teams.


• Translate strategy into results: manage execution against key milestones and targets; manage a high performing team that is responsible for city operations and growth optimization.

• 2-3 years of demonstrated success in high-performance environments with strategy and operations focus. Operational/analytical experience gained in tech industry, consulting, marketing or operations management.


• Bachelor Degree: Quantitative field (e.g. business, management, engineering, innovation and design, marketing, economics, etc.)


• Clear strategic thinker: Used to navigate ambiguous, data-rich environments to define a strategic vision and structure it into actionable components for a team.


• Data-driven: The use of logic and data is central to your decision-making process. It is paramount to strategies you craft and decisions you make.


• Analytical tools: Working knowledge of Microsoft Office products (MS Excel & PowerPoint) and G-Suite (Slides, Sheets, and Docs). Understanding of SQL, Python, R, and/or Power BI to use these tools on a daily basis.


• Passion to drive changes and improvement: you have experience defining and implementing scalable processes and solutions Hands-on mentality and self-starter: you feel comfortable taking ownership to ensure solutions at micro and macro level.


• Soft skills: Adaptability, empathy, teamwork, ability to collaborate effectively, proactivity, innovative thinking, agile problem-solving, strong ability to communicate complex ideas effectively within the team and in the organization.


• Full proficiency in English & Spanish

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms