DiDi Global

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CX & Relationship Coordinator - Inside Sales

Job Locations BR-SP-Sao Paulo
ID 2025-14319
Category
Customer Experience
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The Inside Sales Coordinator (Sales Development Representative - SDR) is responsible for engaging prospective customers through outbound channels, qualifying leads, and contributing directly to the growth of our customer base. This position plays a vital role in the sales pipeline by initiating meaningful conversations, understanding customer needs, and passing on qualified leads to the sales or account team. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.

Role Responsibilities



  • Outbound Customer Engagement





    • Conduct high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.




    • Present our solutions clearly and persuasively, tailored to the customer’s context.




    • Manage follow-up cadences, ensuring timely and effective re-engagement with leads.







  • Lead Qualification





    • Use discovery techniques to understand customer needs, pain points, and potential fit.




    • Assess lead quality and gather essential information for opportunity handoff.




    • Document all activities and outcomes accurately in the CRM system.







  • Funnel Execution & Conversion





    • Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.




    • Support campaigns and A/B tests with timely and accurate execution.




    • Collaborate with team leaders to suggest script and message optimizations.







  • BPO and Team Collaboration





    • Work in coordination with internal and outsourced teams to ensure seamless process execution.




    • Share best practices, insights, and feedback to support peer and team performance.







  • Performance & Quality Discipline





    • Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.




    • Participate in regular training, quality assessments, and feedback sessions.




    • Maintain a professional and customer-centric tone in all communications.





 

Role Qualifications

Key Attributes We Value:




  • High resilience and emotional intelligence; able to handle rejection without losing momentum




  • Strong listening skills and curiosity




  • Enthusiastic and high-energy communication style




  • Team player who thrives in collaborative and fast-paced environments




Qualifications:




  • 3+ year experience in sales, customer service, or CX-related positions




  • Comfort with phone-based communication and CRM systems




  • Basic understanding of sales funnels and customer lifecycle




  • Strong organizational and time management skills




Preferred Skills:




  • Experience using tools like HubSpot, Salesforce, or equivalent CRMs




  • Familiarity with outbound campaigns and sales engagement platforms




  • Exposure to high-volume outreach environments




Competencies:




  • Resilience & Grit




  • Active Listening & Communication




  • Time & Priority Management




  • Learning Agility




  • Customer Orientation



EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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