If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridThe Process Coordinator for SDR Enablement is responsible for documenting, optimizing, and evolving the sales development processes that support execution excellence. This role ensures that SDR workflows are clearly defined, efficient, and consistently applied across teams. The ideal candidate is analytical, detail-oriented, and passionate about driving performance through operational clarity and process improvement.
Process Documentation & Standardization
Map end-to-end SDR processes, including lead handling, outreach sequences, qualification steps, and handoffs.
Create and maintain clear SOPs, flowcharts, and execution guides.
Ensure all documentation reflects current workflows and best practices.
Proactively design new processes in collaboration with stakeholders and adapt existing ones to reflect changes in tools, strategy, or feedback from the field. This includes aligning documentation and operational standards with evolving business goals, campaign dynamics, or platform capabilities.
Map end-to-end SDR processes, including lead handling, outreach sequences, qualification steps, and handoffs.
Create and maintain clear SOPs, flowcharts, and execution guides.
Ensure all documentation reflects current workflows and best practices.
Process Analysis & Optimization
Identify inefficiencies, bottlenecks, and inconsistencies through data review and stakeholder input.
Recommend process enhancements to improve SDR productivity and conversion.
Collaborate with Enablement, Sales Ops, and Execution to pilot new workflows.
Playbook & Script Management
Support the maintenance and rollout of messaging frameworks and objection-handling scripts.
Coordinate version control and alignment between process and messaging.
Track feedback from SDRs and Quality to inform future script improvements.
Change Management & Enablement Support
Support rollout of new processes by coordinating documentation, training, and internal communications.
Work with the Training Specialist to embed processes into onboarding and ongoing development.
Monitor adoption and gather frontline feedback to adjust where needed.
Cross-Functional Collaboration
Partner with CRM, QA, and Lead Ops teams to ensure workflows are supported by systems.
Act as the process liaison between Enablement and Execution functions.
Provide process input for tooling, automation, and platform enhancements.
Key Deliverables:
Current-state and optimized process maps
Standard Operating Procedures (SOPs) and execution playbooks
Process change logs and rollout plans
Feedback loops and improvement proposals
Key Attributes We Value:
High resilience and emotional intelligence; able to handle rejection without losing momentum
Strong listening skills and curiosity
Enthusiastic and high-energy communication style
Team player who thrives in collaborative and fast-paced environments
Qualifications:
2+ years of experience in sales operations, process design, or enablement support
Strong documentation skills and process mapping experience (e.g., Lucidchart, Miro)
Familiarity with SDR workflows and inside sales tools
Excellent communication and stakeholder coordination abilities
Preferred Skills:
Experience in CRM or automation-enabled sales environments
Understanding of change management or lean/process improvement methodologies
Background in enablement or performance optimization roles
Competencies:
Process Thinking & Optimization
Documentation & Communication
Change Agility
Collaboration & Execution Support
Detail Orientation
What we really want to see in you:
Strategic thinking with the ability to also go deep on the details and analysis. Hands on execution and continuous improvement mindset.
Data, data and more data! - Come with examples and show us with hard driven facts what you have accomplished in the past.
Must be customer-centric and can develop creative solutions to various complex problems.
Ownership and end to end accountability, with a protagonist attitude
Clear examples in management roles where YOU drove change, innovated and motivated your team.
We need team players, not solo artists. Tell us about your team's accomplishments!
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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