If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridWe are looking for a Product Operations intern to support multiple projects on the Entrega business, one of the many initiatives alongside passenger transportation (99) or digital payments (99Pay).
You will work closely with cross-functional teams to develop and implement Product features that will improve our users journey and help the growth of the Delivery business. This internship offers a unique opportunity to contribute to a rapidly expanding business line and to gain hands-on experience in Product Operations.
Gather and analyze feedback from users from Surveys, Focus Groups, Usability Tests, and internal reports to identify product improvement opportunities
Support product development by sketching MVPs, designing and running tests to measure feature impact,identifying issues and solving them
Acting as a focal point on the roll-out of new features/projects, and sharing them with relevant stakeholders
Develop trustful relationships to transparently communicate and align with all company stakeholders, including Chinese product teams, Brazilian Operations, Marketing, Customer Support, Safety, Legal, Finance, etc
Have excellent written and verbal communication skills to interact with multiple internal and external stakeholders
Are organized and can deal with multiple subjects and projects simultaneously
Are curious to learn new things and to explore market dynamics and users needs/behavior through research
Have data-driven thinking and are comfortable with quantitative analysis
Have full ownership mindset so you can be responsible and accountable for all initiatives supported by you
Have fluency in English, due daily interactions with English speaking teammates in Brazil and China - mandatory
Have academic background in Business Administration, Economics, Engineering, or related areas - preferred
Have design-thinking process knowledge - differential
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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