DiDi Global

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Restaurant Enablement Intern

Job Locations BR-SP-Sao Paulo
ID 2025-14876
Category
Operations & Strategy - Food
Employee Class
Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

Are you a highly motivated and detail-oriented student with a passion for clear communication and helping businesses succeed? Join our dynamic Restaurant team! This is an exciting opportunity to gain hands-on experience in a fast-paced technology environment, directly contributing to the success and quality of our restaurant partners. You'll play a key role in ensuring our restaurants are well-informed and empowered to utilize our platform effectively.

Role Responsibilities



  • Draft Restaurant Communications: Assist in writing and editing clear, concise, and impactful messages to our restaurant partners. These communications will cover topics such as quality improvement initiatives, operational best practices, new feature announcements, and general platform updates.




  • Create Step-by-Step Guides: Develop user-friendly, visual, and easy-to-understand step-by-step guides and tutorials on how to effectively use various features within our restaurant application. This will involve understanding complex processes and simplifying them for diverse users.




  • Support Content Management: Help organize and maintain our internal and external knowledge bases for restaurants, ensuring information is accurate, up-to-date, and easily accessible.




  • Gather Feedback & Insights: Assist in collecting feedback from restaurant partners (e.g., through surveys or communication channels) to understand their pain points and inform future communication strategies.




  • Research & Best Practices: Research best practices in user education and business communication to continually improve our content strategies.



Role Qualifications

 




  • Currently enrolled in a Bachelor's degree program in Communications, Journalism, Marketing, Business Administration, Public Relations, or a related field.




  • Excellent written and verbal communication skills in Portuguese.




  • Intermediate or Advanced English.




  • Strong attention to detail and a commitment to accuracy and clarity in all communications.




  • Ability to simplify complex information into easily digestible content.




  • Proficiency in standard office software (Google Docs, Microsoft Word, Google Slides, PowerPoint).




  • Basic understanding of, or strong interest in, the restaurant industry, delivery platforms, or B2B communications.




  • Proactive, organized, and able to manage multiple small tasks simultaneously.




  • A quick learner with a positive attitude and a desire to take initiative.




What You'll Gain:




  • Hands-on experience in internal and external communications for a major tech platform.




  • Exposure to operational excellence and quality management within the delivery industry.




  • Mentorship from experienced professionals in operations.




  • An understanding of how clear communication directly impacts business partner success.




  • Development of project management and content creation skills.




 

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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