DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Commercial Training Coordinator plays a critical role in designing, leading, and continuously enhancing training programs to equip commercial teams with the essential skills, knowledge, and tools needed to drive business results. This position emphasizes onboarding excellence, continuous learning, strategic coaching, and embedding sales best practices across the organization.

1. Onboarding & Ramp-Up:

a. Lead comprehensive training sessions covering company processes, tools, sales methodologies, and pitches.

b. Develop structured learning pathways aimed at significantly reducing time-to-productivity for new sales hires.

c. Monitor onboarding effectiveness, proactively identifying and addressing gaps through targeted coaching interventions.

2. Ongoing Training & Skill Development:

a. Strategically design and deliver advanced sales training, including messaging refinement, objection handling, and campaign execution.

b. Develop interactive and engaging training formats such as micro-learning modules, simulations, and role-play scenarios.

c. Regularly assess team skill levels and implement targeted interventions to close identified gaps.

3. Content Development & Maintenance:

a. Oversee the creation, curation, and maintenance of sophisticated training materials, including presentations, guides, videos, and digital resources.

b. Ensure that training content remains current, strategically aligned, and reflective of the latest sales processes and product updates.

c. Collaborate closely with Sales Operations, Product Management, and Marketing to integrate strategic insights into enablement content.

4. Performance Coaching & Feedback Loops:

a. Partner strategically with QA and commercial leadership to identify performance gaps and coaching opportunities driven by performance analytics.

b. Provide targeted coaching sessions to improve sales team effectiveness and impact key performance metrics.

c. Monitor and report on the effectiveness of coaching and training interventions.

5. Program Evaluation & Reporting:

a. Regularly collect and analyze trainee feedback to enhance training effectiveness.

b. Maintain comprehensive records of participation, certification, and the measurable impact of training programs.

c. Provide detailed and insightful training performance reports to leadership.

1. Key Attributes We Value:

a. Strong interpersonal skills, resilience, and emotional intelligence.

b. Enthusiastic and engaging communication style.

c. Proactivity in identifying opportunities for training and development.

d. Team-oriented mindset with proven collaboration capabilities.

2. Qualifications:

a. 3+ years of experience in sales training, enablement, or related roles.

b. Bachelor’s degree in Education, Business Administration, Communications, or related fields.

3. Preferred Skills:

a. Certification in training, coaching, or instructional design.

b. Experience in adult learning methodologies and performance consulting.

c. Familiarity with LMS platforms and sales enablement tools.

4. Competencies:

a. Facilitation & Coaching

b. Instructional Content Design & Delivery

c. Analytical Thinking

d. Sales Acumen

e. Communication & Collaboration

What we really want to see in you:

We are looking for a driven professional who is passionate about developing people, enjoys leveraging data to optimize performance, and has a proven track record of creating impactful training solutions. You should demonstrate a strategic mindset, accountability, and the ability to drive meaningful improvements across sales teams.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms