DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Sales Operations Senior Manager plays a central role in maximizing sales efficiency by ensuring strategic alignment, operational clarity, and measurable results.
This position focuses on managing, optimizing, and continuously analyzing processes, tools, and metrics that support the commercial teams.

• Analyzing, designing, and implementing streamlined processes to enhance the productivity of commercial teams.


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  Leading sales planning and forecasting initiatives, providing detailed insights and analysis to inform strategic decisions.

  
  


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  Monitoring operational KPIs and metrics to identify trends, risks, and growth opportunities.

  
  


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  Managing CRM tools and systems, ensuring they are up-to-date, integrated, and effective.

  
  


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  Providing clear and concise executive-level reporting on commercial performance, pipeline health, and projections.

  
  


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  Collaborating directly with commercial leaders to continuously improve commercial processes and optimize the sales funnel.

  
  


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  Implementing best practices and training to enhance the effective use of sales tools and systems.

  
  

• We value an analytical and results-oriented mindset.


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  The ability to collaborate effectively with diverse stakeholders is also highly valued.

  
  


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  High organizational skills and attention to detail.

  
  


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  Proactivity and the ability to anticipate operational needs.

  
  

Qualifications:

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  Minimum of +7 years of experience in Sales Operations, Revenue Operations, or related roles.

  
  


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  Bachelor's degree in Business Administration, Economics, Engineering, or related fields.

  
  

Preferred Skills:

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  The ideal candidate should possess advanced Excel skills and have experience with analytical tools and CRM systems such as Salesforce and so on.

  
  


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  The candidate should have demonstrated expertise in data analysis and visualization using tools such as Tableau, Power BI, Metabase or similar platforms.

  
  


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  Experience with project management and agile methodologies.

  
  

Competencies:

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  Excellent verbal and written communication skills.

  
  


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  Proven ability to manage multiple projects simultaneously.

  
  


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  Aptitude for making rapid and assertive decisions in dynamic environments.
  
  

  
  

What we really want to see in you:

We seek a strategic and innovative professional capable of transforming complex data into actionable insights, positively influencing the organization, enhancing processes, and driving tangible sales outcomes.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms