DiDi Global

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Policy Senior Analyst

Job Locations BR-SP-Sao Paulo
ID 2025-15291
Category
Safety & Security
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

As a Senior Analyst for Safety Policies, you will support the development, implementation, and continuous improvement of safety-related policies and processes across multiple international markets. Your work will contribute directly to ensuring a secure and trustworthy experience for users and drivers on the platform.


You will collaborate with cross-functional teams to analyze safety trends, define clear procedures, and help shape fair and effective policy guidelines.

Role Responsibilities



  • Designing and updating of safety-related procedures, rules, and standards for case handling across different countries.




  • Defining case classification logic, decision-making guidelines, control policies, and appeals processes.




  • Monitoring safety KPIs and conducting data-driven reviews of safety cases to identify improvement opportunities.




  • Working closely with global and local stakeholders to align policy direction with operational needs.




  • Participating in internal forums to review and optimize policies and ensure transparency and fairness in rulemaking.




  • Preparing and delivering insights and reports based on case trends and policy performance.



Role Qualifications



  • 2–3 years of experience in relevant fields such as safety operations, customer service processes, policy design, or incident handling.




  • Strong analytical skills and experience working with data to diagnose issues and identify improvement opportunities.




  • Excellent communication and collaboration skills, with a strong sense of ownership and accountability.




  • Comfortable working in a fast-paced, multicultural environment with remote and cross-functional teams.




  • Fluent English (written and spoken) is required. Spanish is a plus.




  • Experience with SQL, Excel, or BI tools is a strong advantage.



EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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