DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Lead Merchant Operations across SSL (Mexico, Colombia, and Costa Rica), blending Sales Operations excellence with Performance strategy to boost Completion Rate, drive merchant growth, and unlock operational efficiency within DiDi Shop.

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  Driving Completion Rate improvements and unlock operational efficiencies across SSL markets.

  
  


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  Analyzing performance trends to detect bottlenecks and create action plans for merchant success.

  
  


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  Leading and optimizing New Merchant Acquisition strategy and pipeline across all countries in SSL.

  
  


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  Developing scalable operating models for merchant onboarding, readiness, and ongoing support.

  
  


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  Partnering with cross-functional teams (Product, Ops, Commercial, Strategy) to co-create solutions that impact store performance.

  
  


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  Building dashboards and reporting tools to track progress on performance initiatives and merchant KPIs.

  
  


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  Executing projects focused on merchant operations optimization, driving measurable impact at the regional level.

  
  


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  Acting as the key expert and point of contact for Merchant Ops and Performance topics in SSL.

  
  

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  4–6 years of experience in Sales Operations, Merchant Operations, Business Analytics, or Merchant Acquisition (experience in e-commerce or on-demand delivery preferred).

  
  


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  Strong SQL and Excel proficiency.

  
  


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  English fluency (mandatory).

  
  


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  Strong problem-solving and analytical skills with high attention to detail

  
  


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  Excellent communication and stakeholder management abilities

  
  


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  Comfortable working independently in fast-paced, dynamic environments.

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms