DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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As a Sr. Operations Analyst in the Empowerment team at DiDi Shop, you will take ownership of regional performance analysis, prepaid card and supply distribution tracking, and shopper operational insights. You’ll drive data-backed decisions, propose optimizations, and support project execution that impacts DiDi Shop’s grocery delivery success across Latin America. You’ll serve as a key operational partner for regional teams, vendors, and stakeholders.

• Own the development and maintenance of dashboards and reporting tools that track KPIs related to courier/shopper performance, card usage, supply inventory, and service levels.
  
  Lead data analysis and insight generation to support strategic decisions and improve operational efficiency.
  
  Monitor regional trends in cost per order, complation rate, activation rates, and make actionable recommendations.
  
  Coordinate directly with vendors, warehouses, and finance for card production, delivery planning, and reconciliation.
  
  Support the rollout and optimization of pilots, incentives, and new processes across cities and countries.
  
  Act as a bridge between ops and product/tech teams, helping to translate operational needs into system improvements.
  
  Prepare materials and recommendations for leadership reviews and regional strategy planning.

3+ years of experience in operations, strategy, analytics, or supply chain roles.

Advanced proficiency in Excel and SQL; experience with BI tools (Looker, Tableau, etc.) is highly valued.

Strong analytical and problem-solving skills; comfortable with large data sets.

Experience working cross-functionally with Product, Finance, Vendors, or similar stakeholders.

Ability to manage multiple projects with a strong sense of ownership and prioritization.

Clear communicator, proactive collaborator, and detail-oriented.

Spanish fluency required & English professional proficiency

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms