DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Operations Intern will support the daily execution of demand initiatives, working closely with the Operations Analyst and Manager. This role is hands-on and execution-focused, ideal for someone eager to gain exposure to operational excellence in a fast-paced environment.

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  Execute Operational Campaigns: Implement rider engagement campaigns on the system as directed by the team, ensuring timely and accurate configuration.

  
  


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  Data Interpretation: Support in analyzing campaign results and performance metrics to extract actionable insights and inform future initiatives.

  
  


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  Marketplace Monitoring: Assist in tracking real-time marketplace dynamics (supply & demand balance, pricing competitiveness, etc.) and escalate observations as needed.

  
  


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  Support with Routine Tasks: Help with operational data entry, system tagging, and backend configurations in coordination with cross-functional teams.

  
  


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  Cross-Team Collaboration: Coordinate with marketing, customer service, and driver teams to ensure aligned execution of ongoing initiatives.

  
  

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  Highly detail-oriented with basic analytical skills (Excel or Google Sheets proficiency required).

  
  


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  Strong execution mindset and willingness to learn operational tools and systems.

  
  


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  Clear communicator and team player, able to collaborate across departments.

  
  


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  Enthusiastic about tech-enabled operations and eager to grow in a data-driven environment.

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.


• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.


• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.


• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.


• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.


• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms