DiDi Global

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Operations Coordinator

Job Locations BR-SP-Sao Paulo
ID 2025-15446
Category
Operation & Strategy - Mobility
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

You will join DriverLAB, an innovation center in Brazil 100% focused on partner drivers. This transformative initiative is designed to improve driver well-being by offering solutions that boost earnings, reduce costs, expand access to services, and empower more Brazilians to drive and thrive through the platform.


In this role, you'll also be at the forefront of sustainable initiatives, promoting broader access to electric vehicles. We believe that expanding EV adoption is a critical step toward a more sustainable and efficient urban mobility ecosystem. Through this position, you’ll contribute to the growth of sustainable transport solutions, empowering drivers while reducing the urban carbon footprint.

Role Responsibilities



  • Process Optimization: Map, redesign, and improve sales workflows, approval processes, and governance structures. Optimize internal collaboration across New Business, Operations, and Marketing teams.




  • Team Leadership: Manage, mentor, and develop a third-party CX team, with a strong focus on operational excellence.




  • Target Setting: Lead both partner target setting and internal quota-setting processes.




  • Strategic Implementation: Translate commercial strategy into scalable, data-driven tools and processes (e.g., Salesforce, chatbots, and AI integrations).




  • Problem Solving & Efficiency: Identify friction points and design solutions to improve deal velocity, ensure compliance, and enhance partner experience.




  • Cross-Functional Collaboration: Proactively lead initiatives across departments such as New Business, Marketing, and Legal, fostering alignment and results.




  • Performance Monitoring: Define KPIs and build dashboards to track and improve commercial performance.




  • Action-Oriented Approach: Take initiative, navigate ambiguity, and deliver results. You're collaborative, impact-driven, and comfortable leading end-to-end initiatives.



Role Qualifications



  • Education: Degree in Business Administration, Engineering, Data Science, Economics, or related fields. 




  • Experience: Minimum of 2 years in commercial operations, commercial planning, product, or transformation roles, preferably in B2B tech environments.




  • Hands-on experience with Salesforce and dashboard tools.




  • Excel / Google Sheets: Intermediary level. [mandatory]




  • Data Visualization: basic proficiency with tools like Looker Studio or Power BI. [mandatory]




  • Familiarity with SQL and SOQL is essential.



  • Communication: provide presentations using powerpoint/google slide that include data, action steps, and insight to paint a clear picture and the ability to tackle operational problems.


  • Leadership & Project Management: Proven ability to lead cross-functional initiatives in fast-paced, high-growth environments.




  • Domain Knowledge: Strong understanding of the commercial lifecycle, including sales processes, workflows, approvals, and post-sales operations.




  • Languages & Analytical Skills: Proficiency in English and high analytical fluency.



  • Passion: Previous experience or a genuine passion for innovation, sustainability, and electric vehicles, demonstrating a commitment to environmental impact and the future of mobility.

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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