DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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We're looking for a organized and experienced Facilities Senior Analyst to join our Admin & Facilities team supporting our Driver Centers across the Spanish-speaking Latin America (SSL) region.

This is your chance to work on a high performance & intercultural enviroment, being part of a team that keeps everything running smoothly on our Driver Centers, sistemizing processes  and creating a safe place people love.

The Facilities Senior Analyst will assist with overseeing third-party general vendors for Driver Centers, monitoring operational expense and performance. The Facilities Senior Analyst will support the Manager with day to day management in each Driver Center.

In this role, you will have these responsibilities include but are not limited to:

• Continual focus on Member Experience through Improvement plans.


• Act as the liaison between the customer experience team and the DCs team for any special projects.


• Proactive approach to Operational Standards, Safety, Communication and Cost Management.


• Maintaining budget for reactive Service Requests outside of standard contract.


• Oversee all Preventative Maintenance Programs across Driver Centers.


• Responsible for audit to the payment process for Driver Centers rental.


• Raise Purchase Orders for Facilities Team (Add-Ons and other Projects, Building Openings & Exits)


• Visit México Driver Centers, to conduct walkthroughs and raise awareness of possible improvements.
  
  

Key Result Areas

• Maintain supplier and vendor performance of quality and cost across the portfolio.


• Provide support in all off contract projects and services.


• Increase operational effectiveness and efficiency of Driver Centers.

• Bachelor’s Degree in Industrial Engineering, Management, Hospitality or related fields.


• Proficient in English.


• Availability to work onsite and travel around the country.


• Minimum of 3 years of experience in facility management, maintenance or other related industry.


• Excellent communication skills across multiple staffing levels.


• Demonstrated ability to define and assess problems and implement solutions. Strong attention to detail, problem solving and time management.


• Experience working with multiple vendor partners.


• The ability to build relationships and work cross functionally in a high paced environment.


• Advanced knowledge of MS Office package.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms