The Fintech Ops Center HRBP Manager will support BR Fintech HRBP Sr Manager in a dynamic and fast-paced environment. This position will face hands-on and wide experience in HR, tactically supporting Risk Ops Center operational leaders and contributing to implement HR policies and mechanisms to meet the success of our Fintech Business and increase employees’ engagement and alignment to the company's culture.

A true partner to Ops Center Director and other Fintech operational areas’ leaders, supporting business strategies with HR processes and policies:
● Write, review and translate policies; creating training about them to ensure team’s assimilation to information.
● Provide HR support, guidance, training and coaching to operational leaders, making HR processes and policies clear, collecting feedback to improve them and improving their management capability.
● Partner with HR COE areas to map, review and improve full employee life-cycle experience, including employer branding, recruiting, onboarding, communication, performance assessment, offboarding.
● Run operational team HR cycle, including: targets setting and communication, promotion, performance review and tracking, eNPS and variable pay audit.
● Support employee’s offboarding process, joining termination communications to give proper support and ensure all steps required are completed and compliant.
● Organize Culture and Engagement events in the Risk Ops Center and run recurrent recognition programs for employees.
● Maintain accurate HR records and provide regular reporting on key HR metrics to inform decision-making.
● Grab and analyse data from different sources to identify patterns and trends on People Management, Talent Profi les, etc and propose processes improvements
● Ensure compliance with local regulations and internal company policies, collaborating with HROps, Payroll, Employee Relations and Legal as needed.
● Provide expert guidance and support on all employee relations matters, including disciplinary actions, grievances, confl ict resolution, and investigations.
● Partner with Mexico HRBP team to standardize processes and procedures among countries.

● Graduated Bachelor’s or Master’s degree, preferably in Business Administration, Human Resources, Psychology or Communications.
● Excellent verbal and written communication skills in Portuguese and English.
● Ability to handle sensitive information with discretion and maintain confi dentiality while negotiating and solving problems.
● Results oriented, with strong organization skills, attention to detail and ability to handle multiple tasks, learning fast and working independently.
● Relationship builder and able to create rapport with different levels and types of stakeholders.
● Profi cient in Microsoft Offi ce and/or Google Suite (Word, Excel, PowerPoint).
● Experienced professional in operational environments, such as Call-centers and BPOs.