DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Our Safety Team is seeking a highly skilled and proactive professional to oversee global insurance management for the ride-hailing and food delivery sectors, with coverage spanning Latin American countries, Australia, Egypt, and other regions. This role will work in close collaboration with the Global Insurance Sr. Manager.

Key Responsibilities

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  Insurance Program Oversight
  Collaborate with business stakeholders, brokers, advisors, and insurance providers to structure and manage insurance arrangements. Lead the renewal process to ensure programs are both cost-effective and aligned with the company’s operational requirements, risk profile, and strategic objectives.

  
  


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  Advisory and Compliance
  Provide expert recommendations and guidance to senior leadership and business units regarding insurance requirements, policy wordings, product selection, and premium structures. Monitor and identify exposure changes, either at renewal or mid-term, ensuring coverage remains current and compliant with agreed processes and applicable legislation, including the Insurance Act.

  
  


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  Budget and Financial Management
  Manage the insurance cost budget, ensuring accurate allocation of premiums in accordance with financial management protocols. Support the negotiation of contractual insurance obligations to ensure adequate protection is in place for all business activities.

  
  


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  Claims Management and Loss Control
  Oversee the claims process, ensuring all incidents are promptly identified, reported, and supported with the necessary documentation. Manage claims within deductibles as well as those with the greatest potential impact. Conduct loss ratio analysis, identify critical causes of loss, and recommend risk management improvements to reduce exposure to property, personnel, and third-party liabilities.

  
  


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  Policy Development and Risk Mitigation
  Partner with the business to design and implement policies, procedures, and programs that enhance risk management from an insurance perspective. Explore opportunities to leverage automation, IT, and technological solutions for portfolio and claims management.

  
  


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  Stakeholder Engagement
  Serve as the primary point of contact for insurance-related matters, liaising with providers, intermediaries, and internal teams. Collaborate cross-functionally with department leaders to define priorities, set project timelines, and assign responsibilities to ensure timely delivery of objectives.

  
  

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  Extensive experience in global insurance management, ideally within the ride-hailing, mobility, or food delivery industries, covering multiple regions.

  
  


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  Proven expertise in managing insurance renewals, negotiating coverage terms, and ensuring compliance with international regulations such as the Insurance Act.

  
  


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  Strong background in claims management, including handling high-impact claims, loss ratio analysis, and risk mitigation strategies.

  
  


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  Solid knowledge of insurance policy wordings, premium structures, and market trends.

  
  


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  Demonstrated ability to collaborate with senior leadership, brokers, advisors, and insurance providers to deliver cost-effective and compliant insurance programs.

  
  


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  Experience developing and implementing policies, procedures, and technological solutions to optimize insurance portfolio and claims management.

  
  


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  Excellent analytical skills to assess exposures, identify risk drivers, and recommend improvement measures.

  
  


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  Strong project management capabilities, including setting deadlines, prioritizing initiatives, and coordinating cross-functional teams.

  
  


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  Exceptional communication and negotiation skills in multicultural and multi-market environments.

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms