DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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You’ll be part of the Commercial Enablement team at 99Food, specifically within the vertical of Training & Communication, a strategic area focused on keeping our fast-growing salesforce aligned, informed, and empowered to execute with clarity and consistency.

As Communication Specialist, you will be the bridge between HQ and the field, responsible for cascading all key updates, changes, and operational news to our Business Developers (BDs). Whether it’s a process update, a product release, a system enhancement, or an operational alert, it’s your job to ensure the right message reaches the right people, at the right time, in the right tone.

You will help maintain a high level of alignment and speed of execution, ensuring our sales team always knows what’s changing and what’s expected, without relying on formal training.

• Own the creation and execution of internal communications targeted to the salesforce, including newsletters, updates, release notes, and announcements.


• Cascade changes in processes, systems, tools, or guidelines across multiple channels (email, D-chat groups, newsletters, internal boards, etc.).


• Collaborate with Product, Ops, CRM, Strategy, and Sales leadership to gather information, understand impact, and translate it into simple, clear, and actionable messages.


• Support the visual and structural design of comms, creating visual aids, short videos, banners, infographics or guides to enhance clarity and adoption.


• Define and uphold best practices for internal comms, message structure, timing, channel usage, tone, and frequency.


• Create and manage a weekly or biweekly newsletter that keeps the sales team informed of what's new, what's coming, and what to pay attention to.


• Monitor field feedback and response to communications to continuously improve messaging quality and efficiency.


• Ensure alignment with the KB team to reflect any changes in official documentation.


• Partner with the Engagement and QA teams to help drive consistency and adherence across the sales journey.

• 3+ years of experience in Internal Communications, Enablement, Operations, Sales Support, or similar roles, ideally in fast-paced or tech-driven environments.


• Exceptional writing skills, you know how to turn complex information into clear, simple, and engaging communication.


• Strong visual sense and experience creating visual materials (e.g., Canva, Google Slides, Notion, or similar tools).


• Understanding of sales operations, process change, and how communication drives field execution.


• Proactive, highly organized, and responsive, able to manage multiple requests, deadlines, and stakeholders simultaneously.


• Empathy for the field: you know how to adapt tone and format to reach people who are busy, mobile, and focused on hitting targets.


• Experience working cross-functionally and aligning with multiple teams (Sales, Product, Ops, Enablement, etc.).

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms