DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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As a Senior Analyst, you’ll be the analytical owner for high-impact Customer Success initiatives, partnering with Operations, Product, Strategy, and our BPO to design metrics, automate pipelines, and surface insights that change how we operate at scale. You’ll lead analyses end-to-end—from data modeling and experimentation to stakeholder storytelling while turning complex, multi-source data into decisions that improve our contact rates and KPI improvements.

• Owning the analytics roadmap for Customer Success: translating business goals into clear metrics, targets, and analytical workstreams.


• Designing and automating reporting: for exec and ops audiences daily KPI monitors, WBRs packs, cohort views, and team portfolio scorecards.


• Establishing data quality & governance: Building reliable data models and diagnose performance drivers.


• Forecasting and capacity planning: answer rates, expected contacts, completion forecasts, and productivity benchmarks.


• Communicating with clarity: through concise exec-ready narratives that connect insights to decisions and next steps.

• 2+ years in data/analytics roles (Ops, CX, or similar).


• Strong SQL and Python (must).


• Advanced Google Sheets (Excel) and good slide-making skills (PowerPoint/Google Slides).


• An analytical, structured mindset with solid problem-solving.


• Clear communication and the ability to turn data into actions.


• Team player attitude: collaborative, positive, and reliable.


• Proactive and self-driven, with a ‘can-do’ mindset.


• Fluency in Spanish and English.


• Bachelor’s degree in Engineering, Statistics, Economics, Computer Science, or related.

Nice to have (not required): experience with BI tools (Power BI/Tableau/Looker), basic experimentation/AB testing, and working with call center/CRM/IA/WhatsApp and calls data.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.


• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.


• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.


• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.


• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.


• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms