DiDi Global

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Farming Coordinator

Job Locations BR-SP-Sao Paulo
ID 2025-17043
Category
Customer Experience
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are a fast-paced and data-driven Customer Success organization focused on ensuring that every partner experiences long-term success on our platform. 


As a Customer Success Coordinator, you are expected to lead by example, fostering a culture of ownership, transparency, and performance. You will create a high-engagement environment where your team feels empowered to act, improve, and deliver exceptional outcomes. The role requires balancing strategic thinking with operational execution, ensuring alignment with the company’s mission and targets to deliver value to every partner.

Role Responsibilities

🎯 Leading and coaching a high-performing Customer Success team.
📊 Owning the customer success regional portfolio — from processes to results and all KPIs.
🔍 Analyzing performance and productivity data to identify improvement opportunities.
📈 Building and executing scalable and data-driven playbooks to improve performance metrics.
🤝 Collaborating cross-functionally with Sales, Product, Support and Marketing teams.

Role Qualifications

✅ Proven experience in people management, including performance evaluation, coaching, and talent development.


✅ Strong analytical mindset, with the ability to deal with and interpret data and drive strategic decisions and actions.


✅ Experience in Customer Success, After Sales, or Account Management operations, ideally in SMB or Long Tail environments.


✅ Strong adaptability and resilience in fast-paced and ever-changing environments.


✅ High level of ownership and resilience when dealing with operational challenges and ambiguous situations


✅ Excellent communication and interpersonal skills, with a customer-centric approach.


✅ At least 3+ years of experience in a coordination/leadership role in After Sales, Customer Success or Account Management (especially in smb/longtail operations)


✅ Experience implementing and managing KPIs, ensuring target achievement and quality of execution. (e.g. reduction in time-to-activation, increase in NPS, SLA adherence, etc.)


✅ Experience with CRM tools (Infobip, Salesforce, Hubspot, Zendesk) and automation platforms.


✅ Ability to lead cross-functional projects with ownership and accountability.


✅ Fluency in Portuguese and intermediate to advanced English level.


✨ (Bonus) Experience working in tech companies, marketplaces or B2B2C ecosystems.


 

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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