DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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We are looking for a detail-oriented and proactive Finance Operations Specialist to join our team. This role will focus on ensuring accurate and timely reconciliation and settlement with merchants in our Grocery business. You will play a critical role in bridging front-end commercial activities and back-end financial systems, working cross-functionally to streamline processes and optimize system capabilities.

Merchant Reconciliation & Settlement

• Manage end-to-end reconciliation and payment processes with grocery merchants


• Ensure timely billing, issue resolution, and payment cycles


• Track exceptions and work with internal teams and merchants to close gaps

Internal Process Optimization

• Map, document, and improve internal workflows related to finance operations


• Identify inefficiencies and propose clear, actionable process improvements


• Coordinate with legal, finance, and commercial teams to ensure compliance

Cross-Team Collaboration

• Act as a finance operations liaison between business, product, tech, and data teams


• Support the launch of new merchant models by designing scalable finance ops solutions


• Provide operational insights to support decision-making across functions

Product and System Enhancement

• Collect and define business requirements for finance-related system improvements


• Partner with product managers and engineering to co-design billing tools and dashboards


• Drive long-term solutions to recurring operational issues

• Fluency in English is required


• Bachelor’s degree or above in Finance, Accounting, Business, or a related field


• 2+ years of experience in finance operations, reconciliation, or a similar function


• Strong analytical skills and attention to detail


• Proven ability to work with cross-functional stakeholders in fast-paced environments


• Experience in internet, retail, or platform businesses preferred


• Familiarity with billing or ERP systems is a plus

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms