DiDi Global

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CX Intelligence Intern

Job Locations BR-SP-Sao Paulo | MX-MEX-Mexico City
ID 2025-17163
Category
Customer Experience
Employee Class
Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The CX IBG Business Insights team partners closely with areas that design and operate our customer experience processes, acting as strategic advisors who bring data, insights, and guidance to the table. We embed ourselves in key projects and ensure that the team’s decisions are grounded in robust information, enabling smarter, faster, and more customer-centric outcomes.


In this role, you will drive analytical initiatives, shape metrics frameworks, and help answer critical business questions with clarity and depth. It’s an opportunity to influence CX strategies across multiple markets through rigorous analysis and a passion for elevating customer experiences.

Role Responsibilities

• Deeply understand the information needs of the CX team and other key internal clients, proactively identifying gaps and opportunities to drive the business forward.
• Monitor customer-centric KPIs through robust reporting and analytics, promptly alerting the organization to critical developments and strategic opportunities.
• Generate actionable, data-driven recommendations that directly improve customer experience and support business objectives.
• Act as Point of Contact (PoC) for the CX IBG Business Insights team in Mexico, representing the area and ensuring alignment with local and global stakeholders.
• Design, evolve, and maintain automated reports, dashboards, and alert systems to enable self-service and foster a data-driven culture across the organization.
• Continuously refine analytical solutions to meet emerging business needs and ensure scalability.
• Collaborate with Business Process teams and other stakeholders to develop comprehensive user guides and documentation, guaranteeing the proper use of analytical tools.
• Lead training sessions and workshops to empower users to leverage data in solving complex business cases, reinforcing data-driven decision making at all levels.

Role Qualifications

• Bachelor’s degree in Engineering, Mathematics, Statistics, Finance, Economics or related fields.
• Strong statistical foundation, with the ability to design hypothesis tests and apply appropriate algorithms to solve complex business problems.
• Solid Python or R for data analysis and modeling, along with SQL skills and advanced use of Google Sheets (or Excel).
• Demonstrated ability to synthesize large, complex datasets into clear insights and actionable recommendations.
• Strong business acumen to contextualize analyses within strategic objectives.
• Communication and stakeholder management skills, capable of engaging both technical and non-technical audiences.
• Fluent in English 

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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