DiDi Global

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Growth Operations Analyst

Job Locations BR-SP-Sao Paulo
ID 2025-17399
Category
Operation & Strategy - Mobility
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

This position is part of Fuel Ops, the operations team behind 99Abastece, an innovative initiative from our DriverLab innovation hub. Our mission is to boost driver profitability and satisfaction through a well-balanced fuel marketplace.

 

99Abastece is a breakthrough product designed to deliver smart, sustainable solutions that improve the daily lives of drivers. As part of an agile and fast-paced environment, we are looking for a proactive, data-driven professional to support strategic initiatives, process improvements, and performance tracking, all while contributing to a culture of continuous learning and growth.

 

As a Growth Operations Analyst, you will support the Growth leadership in executing campaigns and monitoring performance across the driver lifecycle, from acquisition to retention and churn recovery. You’ll help transform data into actionable insights that drive impact and scale, working closely with your peers to ensure our growth initiatives are efficient and ROI-driven.

Role Responsibilities

Responsibilities



  • Create and optimize growth campaigns focused on improving conversion while maintaining efficiency through CAC control.

  • Improve and suggest new A/B testing and experimentation to assess the effectiveness of growth initiatives.

  • Support the analysis of growth metrics such as CAC, LTV, penetration, DFRs, churn rate, and campaign ROI.

  • Support the maintenance and improvement of dashboards that track driver lifecycle performance and campaign results.

Role Qualifications

Qualifications



  • Bachelor’s degree in Business, Economics, Engineering, or a related field.

  • 0–2 years of experience in growth ops, business analytics, operations, or similar data-focused roles.

  • Knowledge in Excel or Google Sheets.

  • At least basic knowledge of SQL for data queries and exploration.

  • Strong analytical and problem-solving mindset, with attention to detail.

  • Good communication and collaboration skills, with the ability to learn quickly and adapt to a dynamic environment.

  • Working proficiency in English.


It will be a plus if you have:



  • Experience with Python for data analysis or automation.

EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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