DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Offline Operations team is responsible for mobility initiatives out of 99 app. We’re looking for a Senior Operations Analyst to lead and support strategic initiatives focused on driver acquisition within our Mobility business.

You’ll be responsible for help to designing and executing scalable operations from scratch, ensuring operational excellence, and driving sustainable growth. This is a high-impact role requiring cross-functional skills and strong internal and external relationship management across a dynamic ecosystem.

• Define, scope, and track campaign performance according to established strategies, including updating rules and marketing materials.


• Format campaign rules and manage the opening of PRs (Purchase Requisitions), POs (Purchase Orders) and PJIs.


• Structure, rollout and monitoring performance of different natures of operations by collecting KPIs and suggesting continuous improvements for the lead acquisition and conversion funnel.


• Ownership in follow-up meetings with vendors and stakeholders to present results, propose A/B tests, manage and conduct operational changes based on KPIs.


• On-site management, overseeing and visiting BPOs and promoter operations for driver base growth


• Document all initiatives and organize departmental records, ensuring processes are mapped, accessible, and compliant with governance standards.


• Support other operations teams in expanding and implementing offline operations, defining success metrics for project handoffs.

• Proven experience with Operations. Experience with call center operations, inside sales, and Business development is a differential.


• Proven experience with different stakeholders roles, partnership and/or vendor negotiation and relationship.


• Advanced in English. Intermediary to Proficiency in Spanish is a differential.


• Strong verbal, organization and written communications.


• Advanced knowledge in data insights, dataview, data analysis, project management and agile methodologies. SQL is a differential.


• Detail-oriented, prioritization capacity, hands-on approach and strong teamwork mindset.


• Self-motivation with a strong affinity for problem solving, driving action, and strong project ownership.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms