DiDi Global

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Operations Manager

Job Locations BR-SP-Sao Paulo
ID 2026-17971
Category
Operation & Strategy - Mobility
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

This position is part of Fuel Ops, the operations team behind 99Abastece, an innovative initiative developed within the DriverLab innovation hub. Our mission is to increase driver profitability and satisfaction by operating a balanced, efficient, and scalable fuel marketplace.


99Abastece is a strategic product designed to deliver smart and sustainable solutions that positively impact drivers’ daily routines. Operating in an agile and fast-paced environment, the Fuel Ops team plays a key role in translating strategy into execution, continuously improving processes and monitoring performance to ensure marketplace health.


 In this role, you will work closely with the Fuel Ops team to maintain marketplace balance and drive driver engagement across our partner gas stations. You will be responsible for leveraging data to monitor marketplace behavior, identify opportunities, and ensure operational efficiency through asset utilization, product improvements, and supply-side optimization.


The ideal candidate is proactive, highly analytical, and comfortable working hands-on. This role requires strong problem-solving skills, critical thinking, and the ability to operate independently while collaborating cross-functionally to deliver scalable and impactful solutions.

Role Responsibilities


  • Support the design and execution of incentive strategies to improve balance and efficiency across the 99Abastece fuel marketplace.

  • Analyze driver behavior and refueling patterns to identify pain points and recommend improvements in the end-to-end refueling journey.

  • Monitor key performance indicators (KPIs) and translate data into actionable insights that drive operational efficiency and business impact.

  • Develop and model analytical frameworks, with a strong focus on price elasticity and incentive effectiveness across different cities and products.

  • Map, document, and continuously optimize operational processes, turning complex problems into clear, executable actions.

  • Leverage internal and external data to assess pricing positioning and competitive dynamics at a city and product level.

  • Actively identify opportunities for experimentation, proposing and executing new tests in collaboration with Pricing, Demand, Supply, Marketing, and Product teams.

  • Design and execute engagement strategies to improve driver experience, frequency, and retention across all engagement levels.

  • Support day-to-day marketplace operations, helping to diagnose and resolve operational challenges involving drivers and partner gas stations.

  • Take full ownership of marketplace performance in your scope, acting in a resourceful and scrappy way to ensure growth, quality, and continuity of service.

Role Qualifications


  • Bachelor’s degree in Data Science, Engineering, Statistics, Business Administration, or a related field.

  • 5+ years of experience using data to lead, support, and influence business and operational decisions.

  • Strong analytical and problem-solving skills, with the ability to structure ambiguity into clear insights and actions.

  • Hands-on experience with data analysis tools, including advanced Excel, SQL and intermediary Python knowledge.

  • Proven experience owning and leading initiatives or projects end to end, with measurable impact (experience in mobility ecosystem is a strong plus).

  • Strong communication and stakeholder management skills, with the ability to work cross-functionally.

  • An owner mindset, entrepreneurial spirit, and a hands-on approach to problem solving.

  • Advanced level of English.

EEO Statement



  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.


Diversity & Inclusion



Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.


 


We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.


 


This is our ongoing journey, with much more still to come.



 

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

 

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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