DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Are you looking for an opportunity to make a real impact and kickstart your career with in a global area?

As a CX Strategy Intern at Didi, you will have the chance to actively contribute to initiatives that shape our customer experience, touching the lives of millions of people every day. You'll work closely with a dynamic team, assisting in project planning, execution, and analysis, all while developing valuable skills in business strategy, data analysis, and customer experience management.

This internship offers an exciting opportunity to apply your strategic thinking, problem-solving abilities, and passion for innovation in a fast-paced environment. You’ll collaborate with industry experts and help drive operational improvements that directly support the company's broader strategic goals. Join us and gain hands-on experience in strategic planning and project execution, helping to accelerate your professional growth and deepen your understanding of organizational dynamics.

• Assist in the execution of daily operational routines and preliminary analyses within the Budget to Payment (B2P) process.


• Support the team in monitoring financial controlling processes across different regions to ensure alignment.


• Consolidate and organize granular expenditure details to maintain a structured database, ensuring data readiness for financial reporting and budget tracking.


• Help identify potential cost-efficiency trends.


• Support the creation of reports to communicate findings that help drive CX results.

• Academic backgrounds in Finance, Mathematics, Engineering, or related fields


• Strong spreadsheet skills, including formulas, pivot tables, data validation and trend/deviation tracking


• Fluent in English and eager to work in a multicultural environment


• Organization and attention to detail in maintaining operational routines


• Full ownership mindset: you will be responsible and accountable for all initiatives led by you


• Agility: critical requirement in our industry, but you will need to balance speed with a structural and concise perspective to execute in an efficient way

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms