DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Are you looking for an opportunity to make a real impact and kickstart your career with in a global area?

As a CX Ops Mobility Intern at Didi, you will have the chance to actively contribute to initiatives that shape our customer experience, touching the lives of millions of people every day. You'll work closely with a dynamic team, assisting in database and analysis, journey mapping and E2E process execution, all while developing valuable skills in business strategy, data, and customer experience management. 

This internship offers an exciting opportunity to apply your data-driven and strategic thinking, problem-solving abilities, and passion for innovation in a fast-paced environment. You’ll collaborate with industry experts and help drive operational improvements that directly support the company's broader strategic goals. 

Join us and gain hands-on experience, helping to accelerate your professional growth and deepen your understanding of organizational dynamics in the biggest Mobility company in the world.

Supporting the strategic actions for 99 Mobility Brazil  in terms of CX, from managing data, to mapping user journey and executing action plans. 

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  User Journey Mapping: design flow map, identify main pain points, propose actions.

  
  


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  Managing Data: Collect, analyze, and interpret data to support action outcomes and strategy recommendations. 

  
  


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  Action Plan execution: cascade plan action throw areas and ensure the conclusion and follow the results.

  
  

A great opportunity to be in contact with multiple areas of the company (in and out of Brazil), develop a systemic vision, develop projects and actions from start to finish, and see the impact of your own actions on 99 Brazil users.

• Analytical Thinking: Strong ability to analyze data and extract insights to guide project strategies.

• Data Analysis: Proficiency in tools like Excel, Google Analytics, or similar software.

• Communication Skills: Good verbal and written communication skills for collaboration and presenting findings. 

• Curiosity: Eagerness to explore new ideas and continuously learn (mandatory). 

• Self-Starter: Proactive in taking initiative and driving projects forward independently (mandatory). 

• Hunger to Learn: Passion for growth and staying up-to-date with industry trends (mandatory). 

• Organized and Methodical: Strong at managing tasks, meeting deadlines, and maintaining order (mandatory). 

• Problem-Solving: Ability to identify issues and propose practical solutions. 

• Teamwork: Strong interpersonal skills and ability to work effectively in teams (mandatory). 

• Attention to Detail: Accuracy in documentation and reports.

• Adaptability: Willingness to learn and adjust to changing priorities.

• Advanced English

• Currently pursuing a degree in business, management, finance, or related fields (plus). 

• Advanced Data Analysis: Experience with statistical methods and data visualization techniques (plus). 

• Previous internship or experience with database analysis and action plan (plus).

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms