DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

As a Safety Policies Intern, you will play a key role in supporting the development and continuous improvement of safety policies that directly impact user experience. This position sits at the intersection of data, operations, and policy design, providing a unique opportunity to understand how decisions are translated into scalable processes.

You will work closely with cross-functional teams and leverage data to identify patterns, support decision-making, and improve operational outcomes. This role is ideal for someone who is curious, analytical, and eager to learn how to structure problems and translate insights into real business impact.

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  Supporting the design and update of safety-related procedures, rules, and standards

  
  


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  Assisting in the organization and documentation of policies, guidelines, and case handling processes

  
  


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  Monitoring safety KPIs and supporting data analysis to identify trends, patterns, and improvement opportunities

  
  


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  Extracting, organizing, and analyzing data from different sources to support decision-making

  
  


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  Supporting case reviews with a data-driven approach, helping identify root causes and insights

  
  


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  Building and maintaining reports and dashboards (Excel / Google Sheets / BI tools)

  
  


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  Collaborating with cross-functional teams (CX, Operations, Product, etc.) to gather inputs and validate findings

  
  


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  Assisting in the preparation of presentations and reports, translating data into clear insights for stakeholders

  
  


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  Participating in continuous improvement initiatives with a strong analytical mindset

  
  

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  Currently enrolled in a Bachelor’s degree (Engineering, Business, Economics, Data Science, or related fields)

  
  


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  Strong analytical skills and curiosity to work with data

  
  


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  Ability to structure problems and translate data into insights

  
  


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  Good communication skills, especially in explaining data in a simple and clear way

  
  


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  Organized, detail-oriented, and proactive attitude

  
  


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  Interest in safety, operations, policy design, or process improvement

  
  


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  Fluent English (written and spoken)
  
  

  
  

Technical skills

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  Intermediate knowledge of Excel / Google Sheets (formulas, pivot tables, data organization)

  
  


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  Basic knowledge of SQL or willingness to learn

  
  


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  Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus
  
  

  
  

Nice to have

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  Familiarity with process improvement methodologies (Lean, Continuous Improvement)

  
  


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  Experience with academic or personal projects involving data analysis

  
  


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  Exposure to fast-paced or dynamic environments
  

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms