If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridIn the Customer Experience area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company. We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindset, processes, metrics, and ways of working to protect customer’s experience while generating value to the business. We look for people who are willing to embrace these principles by going far and beyond to bring them to life, and more importantly, who are passionate and driven by positively impacting people’s lives and experiences.
DiDi Global's Vendor Strategy focuses on ensuring that the CX Team has the necessary services and tools to operate effectively. We manage the entire lifecycle of vendor relationships over the long term, including identifying potential vendors, contract negotiation, performance management, and risk management aligned with CX’s goals and strategy.
This position plays an international role, interacting directly with vendors and key stakeholders located in Egypt, Brazil, Mexico, Colombia, and Peru. The scope covers the end-to-end process—from the initial vendor selection phase through to ongoing contract management and relationship building. Given the complexity of managing partners across these diverse regions, exceptional negotiation and influence skills are key for this position to drive alignment and commercial success.
Platform Governance: Lead the restructuring of Genesys platform divisions and manage the end-to-end user lifecycle with a focus on data integrity.
Data-Driven Insights: Transform raw usage data into actionable analytics to support strategic decision-making and cost-reduction initiatives.
Financial & Contract Stewardship: Own the "Procure-to-Pay" process (from PO creation to invoice payment) and maintain a high-reliability contract repository.
Process Optimization: Manage the BPM (Business Process Management) pipeline, ensuring smooth workflows and supporting the implementation of new governance systems.
Stakeholder Collaboration: Act as a focal point for cross-functional teams to ensure operational agility and compliance with global protocols.
Requirements
Nice to Have
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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