DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.

Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.

Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.

●      Ser el primer y principal punto de contacto con las cuentas garantizando la adecuada comunicación  con  los clientes para responder sus preguntas y diseñar en conjunto planes de acción  sólidos para hacer que ellos crezcan.

●      Tener una comprensión profunda de las dinámicas y comportamientos de los clientes, construyendo y fomentando una relación a largo plazo y con una mentalidad gana-gana.

●      Planear y aplicar las estrategias comerciales para aumentar la participación de la empresa en el mercado, con el fin de contribuir al cumplimiento de los objetivos.

●      Desarrolle planes comerciales sólidos para hacer que nuestros clientes crezcan y se brinde la mejor experiencia.

●      Licenciatura en carreras administrativas, marketing, negocios internacionales o afines.

●      Contar con 2 o más años de experiencia en gestión de cuentas y venta consultiva.

●      Excelente facilidad de comunicación, tanto oral como escrita.

●   Habilidades interpersonales: debe tener la capacidad de mantener relaciones de trabajo constructivas, colaborativas y cooperativas con clientes internos y externos y organizaciones multifuncionales. 

●      Buena actitud para aprender rápido, adaptarse a las condiciones del mercado y no darse por vencido sin importar las dificultades

●      Dominar las tendencias del mercado, conocer su impacto en las personas y organizaciones a fin de ser un excelente ejecutivo post venta. 

●      Sentido de urgencia y motivación para alcanzar objetivos analizando los posibles escenarios

●      Experiencia en alcanzar y sobrepasar nuevas cuotas de venta.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms