DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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We are seeking a KA Integration Specialist to join our Key Account Support team, focused on enabling and maintaining seamless integrations for strategic partners. This role is critical in ensuring that key accounts can successfully onboard, operate, and scale within our platform through effective coordination between technical and business stakeholders. 

KA Integration Specialist will collaborate closely with Commercial, Product, Engineering, and Strategy teams to deliver high-quality integration support, resolve operational challenges, and drive continuous improvement in partner performance. This position offers strong exposure to cross-functional work and serves as a solid foundation for career growth within operations, integrations, or account management.

• Support the end-to-end integration lifecycle, including onboarding, enablement, and ongoing partner support.


• Act as a key liaison between integrators and internal teams (Product, Engineering, Strategy) to facilitate effective communication and execution.


• Provide ongoing operational and technical support to existing integrations, ensuring stability and performance.


• Monitor and investigate missing or failed orders, driving timely resolution and minimizing business impact.


• Track and follow up on feature requests, bug fixes, and deployments, ensuring alignment with agreed timelines.


• Coordinate with stakeholders to ensure timely delivery of development milestones and adherence to commitments.


• Support commercial teams across multiple business units with integration-related needs.


• Maintain high standards of service quality, reliability, and execution across all integration processes.

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  Bachelor’s degree in Engineering, Technology, or a related field.

  
  


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  Fluency in English (business level required).

  
  


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  Strong communication and stakeholder management skills, with the ability to influence and align cross-functional teams.

  
  


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  Proven analytical and problem-solving capabilities in operational or technical environments.

  
  


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  Ability to manage multiple priorities in a fast-paced, dynamic setting.

  
  


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  Basic understanding of APIs and system integrations.

  
  


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  Technical background or coding knowledge.

  
  


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  Demonstrated sense of ownership, accountability, and attention to detail.

  
  


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  Experience working with cross-functional teams is highly desirable.

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms