DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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This role sits at the intersection of policy, operations, and data, focused on improving how safety cases are handled across markets. You will work with global and local stakeholders to design and evolve policies and procedures that are practical, consistent, and aligned with operational needs.

By using data to identify improvement opportunities, you will help drive continuous enhancements in safety processes — ultimately contributing to a safer and more reliable experience for our users.

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  Designing, updating, and improving safety-related procedures, rules, and standards for case handling across multiple countries

  
  


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  Supporting the implementation of global safety policies

  
  


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  Monitoring safety KPIs and conducting data-driven reviews of safety cases to identify and implement practical improvements

  
  


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  Tracking project performance to address operational needs and gaps

  
  


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  Collaborating closely with global and local stakeholders to align policy direction with operational realities

  
  


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  Participating in internal forums to review and optimize policies, ensuring transparency and fairness in rulemaking

  
  


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  Preparing and delivering insights and reports based on case trends and policy performance

  
  


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  Leading regular feedback sessions with Safety Operations teams to identify improvement opportunities and ensure consistency across teams

  
  


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  Maintaining and continuously improving documentation, procedures, system configurations, and operational templates

  
  

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  2–3 years of experience in relevant fields such as safety operations, customer support/processes, policy design, or incident handling

  
  


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  Strong analytical skills, with experience using data to diagnose issues and identify improvement opportunities

  
  


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  Excellent communication and collaboration skills, with a strong sense of ownership and accountability

  
  


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  Comfort working in a fast-paced, multicultural environment with remote and cross-functional teams

  
  


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  Fluency in English (written and spoken) is required; Spanish is a plus

  
  


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  Experience or familiarity with Continuous Improvement methodologies (e.g., Lean, Kaizen), with practical application preferred

  
  


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  Strong Excel skills for data analysis and reporting

  
  


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  Experience with SQL or BI tools is a strong advantage.

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms