DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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As an Operations Intern, you will support the Merchant Operation team at DiDi Shop across Spanish-Speaking Latin America, with a strong focus on FinOps and Performance initiatives. This internship is designed to provide hands-on exposure to operational strategy, financial analysis, and marketplace performance optimization within one of the fastest-growing grocery delivery ecosystems in the region.

You will work closely with regional operations leaders to help improve key business metrics, monitor operational efficiency, and support high-impact projects related to Completion Rate, operational costs, merchant performance, and process scalability. This role combines analytical problem-solving with cross-functional collaboration in a fast-paced tech environment.

• Supporting the analysis and tracking of key operational and financial performance metrics across multiple markets.


• Assisting in FinOps initiatives focused on operational efficiency, cost optimization, and process scalability.


• Monitoring Completion Rate trends, cancellation drivers, and other operational KPIs to identify improvement opportunities.


• Collaborating with Operations, Product, Sales, and Strategy teams to support data-driven decision making.


• Supporting the preparation of presentations, business reviews, and insights for regional leadership discussions.


• Documenting processes and helping standardize operational frameworks across countries and teams.


• Ensuring high-quality execution with strong attention to detail, ownership, and a proactive mindset

• Strong analytical and structured problem-solving skills.


• Pursuing an Engineering, Business, Economics, Finance, Data Analytics, or related field.


• Interest in technology, e-commerce, marketplaces, operations, or financial analysis.


• Intermediate knowledge in Excel and/or Google Sheets.


• SQL knowledge.


• Ability to interpret data and translate insights into actionable recommendations.


• Strong verbal and written communication skills in both English and Spanish.


• High attention to detail, organization, and ownership mindset.


• Ability to learn quickly, adapt to new tools, and work in a fast-paced environment.


• Positive attitude, curiosity, and willingness to collaborate across teams.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms