DiDi Global

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Operations Tech & AI Manager - Logistics

Job Locations BR-SP-Sao Paulo
ID 2026-20143
Category
Operations & Strategy - Food
Employee Class
Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

At 99 Logistics, we believe the next wave of operational excellence will be powered by Artificial Intelligence.


As the Operations Tech & AI Manager, you will be responsible for building the technology and intelligence layer that powers our Growth Operations teams. Your mission is to transform manual processes, fragmented data, and reactive decision-making into scalable, automated, and AI-driven systems.


This role goes beyond automation and dashboards. You will act as the AI leader for Logistics, identifying opportunities to embed AI across operational workflows, driving adoption of new technologies, and representing the Logistics organization in cross-functional AI initiatives across the company.


You will work at the intersection of Operations, Data, Product, Engineering, and Artificial Intelligence, building tools, automations, agents, predictive models, and internal platforms that enable teams to operate faster, smarter, and at scale.


If you enjoy turning emerging technologies into real business impact and want to help define how AI transforms logistics operations, this role is for you.

Role Responsibilities

Build the Ops Engine



  • Design and implement internal tools and automation systems that support Growth Operations teams.

  • Replace manual operational routines (spreadsheets, manual reports, repetitive analysis) with scalable automation.

  • Develop tools that improve operational efficiency and decision-making across logistics verticals (C2C, B2C, Freight).


Institutionalize Data Intelligence



  • Act as the guardian of operational data quality and consistency across teams.

  • Ensure key metrics across the organization are standardized, reliable, and aligned.

  • Build frameworks that turn operational data into actionable insights.


Deploy AI & Predictive Capabilities



  • Implement AI-driven workflows to automate repetitive operational analysis.

  • Develop predictive models to shift from reactive reporting to proactive forecasting.

  • Leverage LLMs to summarize operational reports, analyze customer feedback, or classify operational signals.


Build Decision Tools & Dashboards



  • Create intuitive dashboards and operational tools that help teams quickly understand performance and act.

  • Move beyond static reporting into real-time monitoring and automated alerts.

  • Build systems that notify teams when operational metrics deviate from expected patterns.


Identify Efficiency Opportunities



  • Analyze operational processes to identify bottlenecks and inefficiencies.

  • Work closely with Growth Ops teams to translate operational problems into technical solutions.

  • Continuously improve the internal toolkit that powers the logistics operation.


Lead AI Transformation Across Logistics



  • Own the AI strategy and roadmap for Logistics Growth Operations.

  • Drive AI adoption across operational processes and decision-making.

  • Lead the development of AI-powered tools, automations, and agents.

  • Represent Logistics in cross-functional AI governance and strategic initiatives.

  • Act as the AI subject matter expert for the Logistics organization.

Role Qualifications


  • 6+ years of experience in Data, Analytics Engineering, Ops Tech, AI or Automation-focused roles.


  • Strong experience with Python, SQL, and data automation workflows.




  • Experience building internal tools, dashboards, or data pipelines.




  • Ability to translate operational problems into technical solutions.




  • Strong product mindset when building tools for internal users.




  • Experience working with cross-functional teams in fast-paced environments.


    Nice to Have




    • Experience working in marketplaces, logistics, mobility, or operations-heavy environments.




    • Familiarity with AI / LLM tools and automation frameworks.



    • Experience building AI agents or copilots using platforms such as OpenAI, Anthropic, Gemini, LangChain, CrewAI, LangGraph, AutoGen, or similar frameworks.


    • Experience with BI tools (Power BI, Looker, Tableau).




    • Background in Analytics Engineering, Data Science, or Ops Engineering.




     



EEO Statement

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

 
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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